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Missing emails in subfolders of Outlook 2013 on an Exchange server

December 11, 2015, 8:47 pm
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Small company of 3 users have switched over to the GoDaddy 365 email service which hosts the emails off an Exchange server. The switch over seemed to go fine. Everyone is getting emails on Outlook 2013 on the Windows 10 and Windows 8 systems, as well as phones.


One user, on Windows 10 and an iPhone, get's emails into the inbox without a problem. When she moves them to a subfolder on Outlook, they leave the inbox but are not visible in the subfolder. I can see them in the OWA, but not on Outlook. There are no restricted views or filters, that I can tell. The folder properties shows that the server and offline are both synchronized with the same number of items. Outlook is connected and all folders are up to date. 

I've turned off and on cached mode. I've rebooted Outlook and the computer. I've removed and readded the account. I've made a new profile with just that account. None of these things seems to have made a difference.

She has been getting a bunch of sync errors of  [800CCC0E-0-0-430] and  [800CCC0E-0-0-940]

 I'm at a loss as to how to proceed.
 Jana

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Out of office set but no bounce back mail get senders

December 15, 2015, 8:11 am
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Out of office set but no bounce back mail get senders. We have one user, user using outlook 2007. while we try to set out of office set then showing out office set but no bounce back mail gone to any sender either internal or external also. I taken below troubleshooting steps.

  1. We have tried with change system
  2. We have check with OWA 
  3. We have check with outlook 2010 version 
  4. We have check with use run command outlook /cleanrules.
  5. We have set default pst or ost for checking purpose 

Please help me if any option for exception above points

Thanks & Regards, Amol . Amol Dhaygude

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500 internal server error - OWA when trying to open options - Exchange 2010

August 16, 2013, 8:03 am
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Hello,

I have been in the process of setting up our new exchange 2010 server and have found the following issue.  I can log into the secure OWA site without issue and can send and receive emails fine.  When i attempt to select any "option" such as set automatic replies or see all options  I receive the following error message -

"500 internal server error there is a problem with the resource you are looking for, and cannot be displayed".

I have verified that all required exchange servicesare running.

I am running exchange 2010 sp3 on server 2012.

I think it may an issue within IIS but i'm not sure

Any help would be appreciated.

Thanks

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recover exchange server 2010 and mailbox database in case disaster happen

December 15, 2015, 10:41 pm
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Hello,


I want to restore the exchange Server 2010 mailbox database on the new server if disaster occurs.
I want to be ready if the problem occurred.
I have read more about the subject of this problem, but I did not understand the way good for my language is not good.
I need someone to make it simple for me (give or steps) to follow them

thanks in advance

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Outlook - open another users folder after Exchange 2013 CU10

December 15, 2015, 4:43 am
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Hi

Now I don't know whether this is a coincedence or not but this seems to have happened following CU10.

When attempting to open another users inbox which I have full permissions on (and have removed and re-added to ensure), I get the message "Cannot display the folder. The Inbox folder cannot be found". 

If I add the mailbox to my account settings, it fails to expand with the error: "Cannot expand the folder.  The set of folders cannot be opened. The file ....ost is in use and cannot be accessed.  Close any application that is using this file, and then try again.  You might need to restart your computer"

The mailbox will open fine in OWA.

Has anyone got any thoughts on what could be happening?

Thanks

Andy

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User Unable to Access Mailbox using OWA but works with Outlook - Exchange 2013

December 16, 2015, 2:28 pm
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Getting the error message when trying to use OWA: SDServerErr;Microsoft.Exchange.Data.Storage.StoragePermanentException 

Mailbox opens fine in Outlook.

Tried the following:

-used different browsers

-moved mailbox to a different DAG\Database

-toggled Outlook Web App off and on for the user in Exchange ECP 

-Did a get new-mailboxrepairrequest -detectonly and did not come up with any issues

-check permission in AD and inheritance appears to be working (although never actually did anything here)

User can not tell me when this first started happenning.  Trying to figure out a way to fix this without export to a pst and recreating the entire mailbox.

Thanks,

Kevin


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outlook receive mails with gibberish text

December 10, 2015, 3:21 am
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I am using exchange 2013 roll up 10 and outlook 2013 with latest patch update.

I sometime receive mail with gibberish text which sent form china using simplified chinese.

I've tried using UTF-7, UFT-8, GB, etc...also get the same problem. 

but it is strange that when i open those mails using Thunderbird or check in the barracuda.

Which can display clear test using UTF-8.

Is that any patch I have missed?

Thank you


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Change Password With Email

December 7, 2015, 12:13 am
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Change Password Fields:

1: Domain\User name (changes to Email)

I am using exchange 2013 with multiple domains.When user create a new email i am setting option 'Reset Password on next logon'. Email is not related to root domain example if root domain is @abc.com then user email may be @xyz.com.So the problem is how can user change password with his/her email not with root domain abc\administrator. 

I have also set the login option with UPN in exchange admin. Is there any command to do so or setting?

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not able to configure outlook

December 16, 2015, 5:24 am
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hi

I am not able to configure outlook. I am able to access my mail via web mail.office365.com

Attached teh screen shot

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User Title not Updated in Outlook

December 16, 2015, 10:27 pm
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Dears,

Recently we updated Microsoft exchange SP1 to SP3 with rollup update, when I change title for user it will not updated in outlook, even I tried to update offline address book in exchange mailbox organization configuration, even I restart Microsoft Exchange file distribution and restart iis too, but still same problem, appreciate any help.

We are using two exchange 2010 SP3 servers DAG with windows 2008 R2.

Thanks.

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EAC error 500 / Outlook clients on PC can not connect

November 26, 2015, 8:16 am
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Mailbox is working and can be seen in OWA.

Can not log into EAC - get error 500 after login.
Hav tried /ecp?ExchClientVer=15.1.
But it is still the same

I have tried to reinstall but this do not help.
I have tried a uninstall, but here I get a message saying there are still mailboxes on the server.

Any good ideas?

Jens

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XP Client connecting to Exchange 2013

December 16, 2015, 9:57 am
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Hi,

I am in the middle of an Exchange 2010 to 2013 migration.

My Exchange 2013 setup is

  • CAS * two in a NLB
  • MB * two in a DAG
  • I am using split DNS for redirection

I have migrated multiple pilot users and my setup looks good.

My one issue is with Outlook 2010 on Windows XP.  I am aware XP is End of Life.

When these XP users try and connect they keep getting asked for their password and will not connect to Exchange 2013.

I am aware the issue is around the Outlook Anywhere setting so I have included these results below

Get-OutlookAnywhere -Server CAS | fl *Internal*

InternalHostname                   : mail.mycompany.com

InternalClientAuthenticationMethod : Ntlm

InternalClientsRequireSsl          : True

I tried to run this command to try and change InternalClientAuthenticationMethod to Basic & Ntlm but it changed nothing

Set-OutlookAnywhere -Identity “CAS\RPC (Default Web Site)” –InternalHostname “mail.mycompany.com” -InternalClientAuthenticationMethod ntlm,basic -InternalClientsRequireSsl $tru

If anyone has had a similar problem with XP users mid migration and found a solution please share. 

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Error in ECP: Technical Information: Unable to set property 'control' of undefined or null reference

December 22, 2014, 8:56 am
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Hi,

I am facing the following error while opening ECP. OWA is working fine but whenever I try to open any tab in ECP it is giving following error.

Technical Information: Unable to set property 'control' of undefined or null reference

Client Information
------------------
User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
CPU Class: x86
Platform: Win32
System Language: en-US
User Language: en-US
CookieEnabled: true
-----------------
Exception Details
-----------------
Date: Thu Jan 15 01:05:57 UTC+0500 2015
Message: Unable to set property 'control' of undefined or null reference
Url: https://mail.company.com/ecp/15.0.1044.25/scripts/microsoftajax.js
Line: 5

Call Stack
----------


Dump Event
----------
 errorMessage = Unable to set property 'control' of undefined or null reference
 errorUrl = https://mail.company.com/ecp/15.0.1044.25/scripts/microsoftajax.js
 errorLine = 5
 errorCharacter = 74155
 errorCode = 0
 actionURL =
 altKey = false
 altLeft = false
 behaviorCookie = 0
 behaviorPart = 0
 bookmarks = null
 boundElements = [object HTMLCollection]
 button = 0
 buttonID = 0
 cancelBubble = false
 clientX = 1036
 clientY = 402
 contentOverflow = false
 ctrlKey = false
 ctrlLeft = false
 data =
 dataFld =
 dataTransfer = null
 fromElement = null
 keyCode = 0
 nextPage =
 offsetX = 0
 offsetY = 0
 origin =
 propertyName =
 qualifier =
 reason = 0
 recordset = null
 repeat = false
 returnValue = true
 screenX = 1036
 screenY = 487
 shiftKey = false
 shiftLeft = false
 source = null
 srcElement = null
 srcFilter = null
 srcUrn =
 toElement = null
 type = error
 url =
 wheelDelta = 0
 x = 0
 y = 0
 getAttribute =
function getAttribute() {
    [native code]
}

 removeAttribute =
function removeAttribute() {
    [native code]
}

 setAttribute =
function setAttribute() {
    [native code]
}


Detailed Call Stack
-------------------

Following is the details of error:

This error suddenly appeared. Everything was working fine before.

Please help us.

Regards,

Anees 



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Outlook 2013 - constant sync address book

February 12, 2013, 1:43 pm
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I was advised to post this here vs Outlook 2013 regular forum.

Updating Address Book constantly showing / not able to download OAB - I'm worried this is also wasting battery on top of being just flaming annoying to always see.

Hardware:
Lenovo T430 (i5 2.5/8gb ddr3/500gb HDD)

Software:
Windows 7 Professional 64bit (also tried Win8 64bit Enterprise)
Outlook 2013 64-bit (15.0.4420.1017)
Exchange 2010

Running a manual download results in: Task 'username@domain.com' reported error (0x801901F4) - The Operation Failed

Works fine on my 2007/2010 Outlook. 

No errors running the Test E-mail AutoConfiguration 

Connection Status all shows Established with Negotiation / Encryption.

I've not found ANYONE else online with this issue; I found one from the preview period that reported similar issues, and the resolution was to delete the Outlook folder in appdata - this did not resolve it for me.

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OWA Empty Trash

December 17, 2015, 8:26 am
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I am looking for a way to provide users with a link that when click will ask them to login to OWA and empty their trash. So the end user would only 

1) Click Link

2) Login

3) Confirm

Does anyone have any ideas ?

Thanks

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disorder of Time

December 17, 2015, 11:59 am
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Hi Everyone,

I received a message in my outlook today, which is showing 5:30am. But when I was taking a look on my emails, it showing up in between of 8:57am and 9:01am emails.

It suppose to show email before these emails not in between of 8:57 am and 9:01am.

Another weird thing is, if I click reply to this email it shows the same time but a date from September month. but If I am reading it it shows today's date and time.

I will really appreciate any help.

Regards,

SS

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OWA does not update "unread" counters until full refresh.

December 17, 2015, 5:33 am
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Hi.

When I open internal OWA page counters of unread messages in folders are updating. But when I connect from outside they do not.

OWA is published using ISA 2006.

Is this normal behaviour for external connection or something could be done?

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Exchange 2013 : Activesync calendar different of Outlook Calendar

December 18, 2015, 2:54 am
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Dear everyone,

I have a customer that is currently migrating from Groupwise to Exchange 2013 CU10 (Using Quest Migrator), and that has an issue with some mailboxes.

For example, for a user : on a mobile, and for a specific week : it has events everyday.

If we check the same week, on user's Outlook : there's only one event on monday, but the others don't appears.

Synchronization is complete on both Outlook and mobile.

Here's what i've tried :

- Calcheck : done, without success.

- Calendar Repair Assistant : no success

- Recreate the mailbox and reimport : no success

each times, Activesync Calendar is showing events that don't appear in Outlook / OWA calendar. (tested with differents mobile phones, etc...)

Any ideas or suggestions ?

Thanks

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Exchange 2013: online TestConnectivity and offline Test-ActiveSyncConnectivity fail

December 18, 2015, 6:04 am
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Hi Everybody,

I'm in trouble with my new Exchange 2013 environment.

All works pretty fine, the only problem is with syncronizing outlook on the Internet: when the user connect his laptop on the Company's LAN all works fine, but when he tries on his home by his Internet connection, outlook takes 15 minuts to connect to the Exchange server and after the connection he receive almost 1 email every 10. By accessing his email by OWA or by his mobile phone, he has any problem.

I tried with my own laptop and I'm experiencing the same problem.

To finding out where the problem is, I tried to run the online exchange test at https://testconnectivity.microsoft.com.

This tool pass all the tests except the "Exchange ActiveSync", on which it passes all the tests again except the last one, where it says:

Exception Details:
Message: The request was aborted: The request was canceled.
Type: System.Net.WebException
Stack Analysis:
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Exchange.Tools.ExRca.Extensions.RcaHttpRequest.GetResponse()
Elapsed Time: 277 ms.

So I tried to run the Test-ActiveSyncConnectivity locally on one of our Exchange Server (we have 2 Exchange 2013), but it fails:

[PS] E:\Program Files\Microsoft\Exchange Server\V15\Scripts>Test-ActiveSyncConnectivity|fl|more
WARNING: No Client Access servers were tested.


RunspaceId                  : 75c5f0ef-90c8-4981-8ede-21d8c4fb6fa5
LocalSite                   : Gadesco
SecureAccess                : True
VirtualDirectoryName        :
Url                         :
UrlType                     : Unknown
Port                        : 0
ConnectionType              : Plaintext
ClientAccessServerShortName : Cicerone
LocalSiteShortName          : Gadesco
ClientAccessServer          : Cicerone.mdg.loc
Scenario                    : Reset Credentials
ScenarioDescription         : Reset automated credentials for the Client Access Probing Task user on Mailbox server Catullo.mdg.loc.
PerformanceCounterName      :
Result                      : Failure
Error                       : [Microsoft.Exchange.Monitoring.CasHealthStorageErrorException]: An error occurred while trying to access mailbox Catullo.mdg.loc, on behalf of user
                              mdg.loc\extest_b2c68079aab14

                               Additional information:
                               [Microsoft.Exchange.Data.Storage.WrongServerException]: The user and the mailbox are in different Active Directory sites..
UserName                    : extest_b2c68079aab14
[PS] E:\Program Files\Microsoft\Exchange Server\V15\Scripts>Test-ActiveSyncConnectivity -URL "https://mail.microdatagroup.it/Microsoft-Server-ActiveSync"

CasServer  LocalSite     Scenario        Result  Latency(MS) Error
---------  ---------     --------        ------  ----------- -----
Cicerone   Gadesco       Reset Creden... Failure             [Microsoft.Exchange.M...
WARNING: No Client Access servers were tested.

Could you help me with this issue?

Thanks in advance,
Max

MaxLoi

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Outlook for Android can't sign in after November 25, 2015

December 13, 2015, 8:13 pm
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We're currently experiencing a problem trying to get users on new Android phones to sign in using Outlook for Android. We are following the prompts as we have in the past, using the advanced settings to specify our exchange server details, but after hitting the tick to finish setting up the account, the "Attempting to login..." dialog appears for several seconds then disappears, leaving us back at the account details page but with the password field cleared. No error message appears.

We've been having this problem since November 25th, 2015 and I've tested on Android 5.x and 4.x devices. Accessing OWA on the same devices using the browser works just fine, it only seems to be a problem with Outlook for Android. I've tried several times each time the app has been updated in the past few weeks, but no luck. 

One thing I've noticed is that the authentication attempts don't appear to be getting logged by our exchange server, and if I am unable to intentionally lock an account out by entering bad passwords multiple times (again, no error comes back, the device just return to the account settings page). I'm using the same settings I did before the 25th of November when things worked fine, but now they fail to work. We haven't made any changes in this time to our Exchange or network infrastructure.

There seem to be a number of other people experiencing the same problem (based on the number of 1-star reviews with related complaints going up on the Google Play store in the past fortnight), but I've not been able to make any progress.

Does anyone know if there were changes on or around the 25th of November that might be responsible? I'm having trouble finding any official release notes for changes to the app which detail what has actually been modified.

I posted this question to the MS Office community forums and a MS support engineer suggested I might have more luck trying here, so any suggestions or advice would be greatly appreciated.

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