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When I clicked on ost file and nothing. How to open it?

June 20, 2014, 11:37 am
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I decided to go ahead this morning and set up Outlook 2013 this morning.
When I clicked on it, it came up with this message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\XXX\AppData\local\Microsoft\Outlook\XXX_m sn.ost cannot be opened."
I looked the file is there, and Outlook '07 works just fine. All of the other O365 programs work great, no problems.
How do I open ost file?
Ideas?
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Known issue - Outlook stays disconnected after migrating mailbox from Exchange 2010 to Exchange 2013 SP1

August 20, 2014, 5:56 pm
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Hey All,

I wanted to start this thread because for the first time since working on this, I have official confirmation from Microsoft that this is a known issue.

This has been discussed in various posts such as here and here, This post is actually a semi cross-post of another post of mine in this thread. This same behavior has been linked to this KB. Although the same behavior is observed, I am able to confirm that the two issues are unrelated. I was able to observe this problem with a newer version of Outlook 2013 than mentioned in the KB as well as in Outlook 2010.

Symptoms:

Consider this scenario:

- Existing Exchange 2010 environment with new Exchange 2013 Mailbox and CAS servers introduced. All Exchange 2010 servers on SP3 CU 5. Exchange 2013 Servers on SP1 CU 5

- Clients include Outlook 2010 SP1 and Outlook 2013 SP1

This procedure is followed to replicate the issue:

- Create new mailbox using Exchange 2010 console and add it in an Exchange 2010 Mailbox Database

- Create Outlook profiles in both Outlook 2010 and Outlook 2013. Outlook should work as expected at this point.

- From Exchange 2013, initiate a new migration for the mailbox in question. 

- When the migration finishes Outlook displays a pop-up and asks to be restarted

- After restart, Outlook stays disconnected. Looking at the Outlook "Connection Status" screen the client tries to connect to the Exchange 2013 server but the connection is redirected back to the 2010 server.

Cause:

According to Microsoft this is a known issue. It occurs because when a mailbox is moved to Exchange 2013 from Exchange 2010, the mailbox itself still has a cache entry that points the client back to the 2010 server. According to Microsoft, this cache expires after an "undetermined" time interval for Exchange 2013 SP1 up to CU4 and every "2 to 2.5 hours" in Exchange 2013 CU5. They could not reference a KB article with this info.

Workaround:

After a migration batch completes, perform aniisreset on the Exchange 2013 CAS server. The following strategy can be followed to streamline the process of migrating multiple mailboxes:

  • Create a migration batch for a number of mailboxes. 
  • Select to "Manually Complete the batch" in the "New Local Mailbox Move" window. This process will migrate 95% of the mailbox and then stop. 
  • After 95% of the contents of each mailbox have been moved, the batch will stop syncing and show as "synced" on the migration window. Up to this point in the process users are able to use Outlook without any interruption and the move is invisible to them.
  • When you are ready to finish the migration, select to "Complete This Migration Batch" on the ECP Migration screen. At this time, users that have Outlook open will receive a prompt to restart it. When Outlook re-opens, it will show as "Disconnected" until the next step is performed.
  • Once the batch shows as "completed", perform an iisreset on the 2013 CAS server. At this time, Outlook will show as "Connected to Microsoft Exchange" and users will receive a second prompt to restart Outlook. After the second restart Outlook will be permanently connected to Exchange 2013.

If you do not wish to perform an iisreset, there is an alternative way of forcing Outlook to reconnect:

Microsoft has confirmed that recycling the following Application Pools forces Outlook to connect to Exchange 2013:

Exchange 2013 CAS Server

  • MSExchangeAutodiscoverAppPool
  • MSExchangeRpcProxyFrontEndAppPool

Exchange 2013 Mailbox Server:

  • MSExchangeAutodiscoverAppPool
  • MSExchangeRpcProxyAppPool

If you decide to not perform an iisreset and opt for recycling the App Pools instead, be advised that after the AppPools are recycled, Outlook connects to Exchange and asks to be restarted. If you close Outlook and immediately open it again, you will be prompted with a username and password pop-up (At least I was in all my tests of this method.) This issue is resolved if, after you close Outlook, wait 5 to 10 minutes before re-opening it. You will not be prompted for a user/pass at this point.

For those who choose to have the migration complete automatically: The cache entry that causes all this issue is cleared after about 2 to 2.5 hours if you are on Exchange 2013 CU5. In any case, it may be better if you have control over when the migration finishes by opting to complete it manually.

There is currently no KB article referencing this issue and Microsoft cannot provide a time when a patch fixing this will be released.

Thanks,
Fable




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Outlook 2013 will not connect after moving mailbox from Exchange 2010 to 2013

March 20, 2014, 1:10 pm
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I am in the process of migrating mailboxes from Exchange 2010 to Exchange 2013. We use Outlook 2013 and can connect to mailboxes on Exchange 2010 with no issue. The problem is that when I migrate the mailbox to the DB on Exchange 2013 Outlook does not redirect Outlook to the new server. If outlook is open when the move is complete a message "The Exchange administrator has made a change that requires you to restart outlook". Upon reopening Outlook a prompt for credentials appears and even though I put the right username/password it keeps promtpting. If I hit cancel I get the "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete" message. Everything passes in the RPC/HTTP connectivity test at testconnectivity.microsoft.com. Not sure what to do at this point. Any help would be much appreciated.

 -OWA works

- ActiveSync works

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When connected to Exchange 2013, using Outlook 2013 from Pro Plus, when you search "all mailboxes" does it search the in-place archive also?

August 17, 2014, 3:03 pm
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As folks migrate to Exchange 2013 and use the in-place archive (aka online archive) using a supported version of Outlook (which I find a bit confusing as to which versions are able to view in-place archive), so people may reluctantly allow old email to be moved to the in-place archive. 

They will ask if when they search for key words and select "all mailboxes", does the search also search the in-place archive?

john11

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OWA 2013 Apps in shared mailbox

July 25, 2014, 8:27 am
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Exchange 2013 SP1: Whenever I open my own mailbox in OWA (2013), I can see the 'Apps Bar' at the top of the email (such as Bing maps, Action Items etc) - but when I (or anyone else in the org) goes to 'Open another mailbox' that they have full access permissions to, this App bar disappears as soon as the other mailbox loads. This causes an issue for us as one of the apps is Symantec Enterprise Vault. The same thing appears to happen in the full Outlook 2013 client as well.

Is there any way to make the App Bar appear when opening another mailbox?

Thanks in advance.

 
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Outlook2013 connection status "Exchange Directory" keep being "disconnected".

August 8, 2014, 5:33 pm
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I migrated my exchange 2010 to 2013, then move several mailbox to 2013 mailboxdatabase.

Mail flow works fine, just I noticed that outlook 2013 client got this connection status issue only.

outlook 2010 is totally fine. Any idea?


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recurring meeting having issue

August 20, 2014, 8:33 pm
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Hi All,

am having a strange issue, where i have booked a recurring meeting on every Thursday from 10 am to 11:30am and its shows active. 

other user's still able to book the meeting room on the same time and for them the room shows as available.

any help would really appreciate to resolve this issue.

srini

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OWA for Devices (iphone,ipad,android)

August 20, 2014, 6:48 am
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Hi

I'm wondering what are the requirements for Owa for devices. Unfortunately I can't find any specification especially concerning the on-premises Scenario.

- is the Exchange on-premises Scenario supported or do I need Exchange Online (off365)?

- do I Need Exchange 2013 Sp1 or can I run the owa for devices also with Exchange 2010?

Any help would be appreciated

Best Regards Bueschu

Bueschu

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Multiple Outlook accounts on iPhone

August 20, 2014, 12:37 pm
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Is there a way to set up multiple Outlook accounts on an iPhone via the settings >mail option? Not through an extra app download. Does it even support that?
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iOS OWA fails after password change using Outlook in Office 365

August 11, 2014, 1:29 am
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Using OWA on ipad running latest iOS.  Outlook is in office365 running hybrid mode with our on premises exchange 2010/AD 2010

When I change my password, OWA for ipad stupidly just continuously fails to connect.  No prompt for a password, nothing.  there's no setting I can see to re-enter credentials, so I'm forced to go into the application settings and wipe everything.  once that's been done and I re-enter my details everything works as it should until my next password change.

Nobody else seems to be complaining about this though?  Is it just us?

As is, it's not an experience I can recommend to our general population!

additional: seems this is not just OWA for iPad.  standard iPad email seemed to do it last time too.

Bob

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Outlook 2007 on Terminal Server cannot manage Public Folder Favorites after Migration to Exchange 2013

August 21, 2014, 2:06 am
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Hi,

we are running a Server 2008 R2 as a Terminal Server with Outlook 2007 SP3 (incl Nov 2012 Update 12.0.6665.5000) which is known as fully supported with Exchange 2013.

With Exchange Server 2007 we did not have any issues. But after having successfully migrated to Exchange 2013 we cannot manage our public folders favorites from these clients anymore.

As we are running Outlook 2007 on a WTS we can not use Exchange Cache Mode and so we can also not download Public-Folders-Favorites as an option. Whenever we try to delete existing favorites or when we try to delete public folders with content or subfolders there will be an error msg that says that it cannot be deleted and that there may be no sufficient permissions. But this IS NOT the issue NOR the solution as I have full admin rights and am owner of the public folders.

On single fat clients with Outlook 2007 with Exchange Cache Mode enabled we can manage the favorites and the public folders without problem.

We need to be able to manage the favorites of all users (circa 50-60 users) from the WTS with Outlookm 2007. I have no more ideas right now. Does anyone know how to get this settled?

Thanks, Paula

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Not Able to recieved attachment on my outlook acccount

August 21, 2014, 4:11 am
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I am receiving the email with attachment on my anroid phone but when I am forwarding the same email to my outlook, attachment is missing.I am using my official mail box.
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How to setup access to a Public Address Book containing several external contacts

August 21, 2014, 8:10 am
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Our company has several external suppliers and individuals with email addresses that need to be put into a central address book somehow within Exchange 2013.   This central or "public" address book then needs accessed by users using Outlook 2013. 

However, despite trawling the Internet and TechNet the only articles show "mail enabled public folders" and "global address lists" for users within active directory.  We don't want a "mailbox" and we don't want a list of users!!

We simply need to have access to an address list that shows general suppliers that are not anything to do with the company.

Does Exchange have this facility? (it used to be available in SBS2003)

Any help would be greatly appreciated.

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Outlook 2010 clients cannot access their Online Archive mailbox in Exchange 2013??

August 15, 2014, 10:50 am
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Hello,

I have an issue where my Outlook 2010user cannot see/access their Archive mailbox when they are migrated from Exchange 2010 to Exchange 2013.

Both the live and archive mailbox is in Exchange 2013, the user can launch Outlook but if they click on their Archive mailbox it is unavailable.

Once the user is upgraded to SP2 or Outlook 2013 they have no issues accessing their archive mailbox.

These users have the minimum required Outlook version (14.0.6126.5000),they are running 14.0.6129.5000.

Is there a different requirement on the Outlook client if the user has an archive mailbox in Exchange 2013 as well?

Thank you.

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Exchange Server 2013 CU3 OWA and TMG logoff process.

January 1, 2014, 7:19 pm
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Hi folks,

I just wanted to quickly check if the intent behind Greg Taylor's deliberate choice of words in this article are still current, or if we can expect to have a resolution in the SP1 timeframe?

Specifically, I'm referring to Greg's CU1 update early-ish in the article where he states:

"The release of Exchange 2013 RTM CU1 changed the way OWA logoff works, such that the TMG change recommended in this post no longer applies. At the current time there is no way to catch and force logoff at TMG when TMG is generating the form, instead users should be educated to close their browser window (as the pop-up tells them when they click Sign Out from within OWA).".

Given the "current time" of his update was CU1, is there any update as to whether something more meaningful than the pop-up is going to be put in place? While it's more symbolic than anything else, it's off-putting to the users to still see their e-mail panel after having chosen to "log off".

Cheers,
Lain

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Which version of Outlook can be used to access the In-Place Archive mailbox in Exchange 2013?

August 18, 2014, 9:35 am
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Apparently, some versions of Outlook can view the In-Place Mailbox in Exchange 2013 and others cannot. What to tell the customer regarding which versions of Outlook they can use in case they need to purchase a special version of Outlook. They already have several versions Outlook 2007, Outlook 2010, Outlook 2013 that came with their computers as part of Microsoft Office Home and Business.

john11

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Exchange 2013 Public Folders Contents missing

August 19, 2014, 11:06 am
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Greetings! We have recently, the last 45 days, migrated from Exchange 2007 to 2013.  Last week, Wednesday evening, while moving Appassure backups from one repository to another our Public Folders went south after a required system reboot.  I can still see the folder structure and subfolders from both a command line and from Outlook, but I cannot see the actual contents of a contact list, a calendar, or a folder mail items.  Instead everyone gets a message telling them "There are no items to show in this view."  while a constant search is being preformed. 

Using the command Get-PublicFolderStatistics I get the IPM_SUBTREE Item count as Zero.  Yet when I preform the command Get-Mailbox -PublicFolder | FL Name,ExchangeGuid I get the name : PFMBX01 with an ExchangeGuid of c5d6cc8f-f406-41aa-a1ad-2a5f6b757deb.

We have backups on the old backup Appassure server, but I cannot locate anything resembling PFMBX01.  I need to find a way to locate those items either on the server or on the backups.  Last week was of course Microsoft Tuesday.  Is it possible that an update could have caused the contents of the mailboxes to disappear?

   

Peskieskie


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How do external user Outlook Anywhere profiles get new server settings after migration from Exchange 2010 to 2013?

August 18, 2014, 3:30 am
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I recently migrated external users that connect to my org across the Internet from Exchange 2010 to Exchange 2013.  In Exchange 2010, I had a CAS Array called outlook.DOMAIN.com and these external users had this defined as the Exchange Server in their Outlook Anywhere profiles (of course in the proxy settings they had my Internet-facing CAS server defined - owa.DOMAIN.com).

Post-migration the users are unable to connect to Exchange when launching Outlook.  The only solution I have found thus far is to have them repair their Outlook profile and grab the new settings via Autodiscover (outlook.DOMAIN.com is now replaced with a long GUID in the Exchange Server portion of the mail profile).

My question:  Is there some configuration that allows these external users to get the new settings when attempting to connect to that old CAS Array name, or is the only solution to have everyone repair their profiles?

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OWA - Adding Archive Calendar to List

August 13, 2014, 4:20 am
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In our environment we are using the Exchange Archive feature, and it is working great, however, from the OWA client users cannot see their Calendar items that have been moved to the archive based on our retention tags.  If they have the FULL Outlook client it works fine, however, due to security reasons we are not pushing out full outlook to computers and having our users just use OWA.  Does anyone have a fix/hack to add the ability to view the archive calendar inside of OWA?  It's the only piece of their Archive that users can't seem to access directly from OWA.

Thanks.

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VerifyDefaultFolderNameLanguage

August 22, 2014, 7:21 am
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set-MailboxRegionalConfiguration doesn't have a parameter for VerifyDefaultFolderNameLanguage, get-MailboxRegionalConfiguration does.  How is that value changed or set?

The problem is that when a mailbox is first initialized is uses that setting for the language of the folder names in Outlook.  Even when you change that setting it doesn't change the folders names after the account has been initialized. The Outlook.exe /resetfolders won't change it either. 

I want to change the default folder names to another language when an account is activated for Unified Messaging.

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