Hello, I'm having an issue with one workstation where Outlook 2013 crashes, at different times. For the most part it crashes when you click on one of the navigation bar links at the bottom. Sometimes the user can work in the inbox for a while but as
soon as they click into People, or tasks or calendar the program crashes....
The latest test that suggests this is an Exchange issue was I setup an outlook.com account and outlook did not crash. But once I load any exchange account, while logged into the machine as any user, outlook crashes.
System Info and Environment:
HP800G1 - All HP bloatware removed
Windows 7 SP1 - Patched to August 2016
Domain/Exchange
Other troubleshooting steps.
Safe Mode - Did not help
SCANPST - Repaired errors but did not fix
Office Repair
MS automate troubleshooting service - Repaired errors but did not fix
MS Uninstall tool and re-install
Office Fully Patched
Delete profile and data files
Repair Data Files
Event Viewer Entry:
Log Name: Application
Source: Application Error
Date: 27/10/2016 9:32:33 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4859.1000, time stamp: 0x57b2bfd3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23539, time stamp: 0x57c99884
Exception code: 0xe06d7363
Fault offset: 0x0000c54f
Faulting process id: 0x17fc
Faulting application start time: 0x01d2306f7d0fd57c
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f58e87cb-9c62-11e6-81aa-ecb1d7352bc0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-27T16:32:33.000000000Z" />
<EventRecordID>29958</EventRecordID>
<Channel>Application</Channel>
<Computer>ComputerNamel</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.4859.1000</Data>
<Data>57b2bfd3</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.23539</Data>
<Data>57c99884</Data>
<Data>e06d7363</Data>
<Data>0000c54f</Data>
<Data>17fc</Data>
<Data>01d2306f7d0fd57c</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>f58e87cb-9c62-11e6-81aa-ecb1d7352bc0</Data>
</EventData>
</Event>