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Unable to access OWA or ECP. - "Something went wrong" or "500 unexpected error"

August 30, 2013, 9:06 am
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Our environment consist of 3 client access servers with 8 mailbox servers.  I recently installed windows updates on all of the servers.  Now when a user tries to access OWA it fails and says "Something went wrong" when I try to access ECP I receive "500 unexpected error"

I have tried building a new CAS and mailbox servers with the default settings but it still fails.  I did not install the latest Windows updates on the new servers.  I tried creating new databases with new users and it also fails.  

There are also these ASP.NET 4.0.30319.0 warnings showing in the application log:

  

Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Date:          8/30/2013 11:02:13 AM
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      FacultyEmail01.corjesu.org
Description:
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 8/30/2013 11:02:13 AM 
Event time (UTC): 8/30/2013 4:02:13 PM 
Event ID: 1088bfe111264e01b536f66f2591c15a 
Event sequence: 48245 
Event occurrence: 1597 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/2/ROOT/owa-1-130223042171473642 
    Trust level: Full 
    Application Virtual Path: /owa 
    Application Path: C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\owa\ 
    Machine name: FACULTYEMAIL01 
 
Process information: 
    Process ID: 13764 
    Process name: w3wp.exe 
    Account name: NT AUTHORITY\SYSTEM 
 
Exception information: 
    Exception type: NullReferenceException 
    Exception message: Object reference not set to an instance of an object.
   at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
   at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.InternalOnPostAuthorizeRequest(Object sender)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.OnPostAuthorizeRequest(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 
 
Request information: 
    Request URL: https://localhost:444/owa/logoff.owa 
    Request path: /owa/logoff.owa 
    User host address: 127.0.0.1 
    User: CORJESU\SM_cab26786a5604c759 
    Is authenticated: True 
    Authentication Type: Kerberos 
    Thread account name: NT AUTHORITY\SYSTEM 
 
Thread information: 
    Thread ID: 12 
    Thread account name: NT AUTHORITY\SYSTEM 
    Is impersonating: False 
    Stack trace:    at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
   at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.InternalOnPostAuthorizeRequest(Object sender)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.OnPostAuthorizeRequest(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ASP.NET 4.0.30319.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-30T16:02:13.000000000Z" />
    <EventRecordID>721791</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FacultyEmail01.corjesu.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>3005</Data>
    <Data>An unhandled exception has occurred.</Data>
    <Data>8/30/2013 11:02:13 AM</Data>
    <Data>8/30/2013 4:02:13 PM</Data>
    <Data>1088bfe111264e01b536f66f2591c15a</Data>
    <Data>48245</Data>
    <Data>1597</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/2/ROOT/owa-1-130223042171473642</Data>
    <Data>Full</Data>
    <Data>/owa</Data>
    <Data>C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\owa\</Data>
    <Data>FACULTYEMAIL01</Data>
    <Data>
    </Data>
    <Data>13764</Data>
    <Data>w3wp.exe</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>NullReferenceException</Data>
    <Data>Object reference not set to an instance of an object.
   at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
   at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.InternalOnPostAuthorizeRequest(Object sender)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.OnPostAuthorizeRequest(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)

</Data>
    <Data>https://localhost:444/owa/logoff.owa</Data>
    <Data>/owa/logoff.owa</Data>
    <Data>127.0.0.1</Data>
    <Data>CORJESU\SM_cab26786a5604c759</Data>
    <Data>True</Data>
    <Data>Kerberos</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>12</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Data>False</Data>
    <Data>   at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
   at Microsoft.Exchange.Clients.Common.Canary15..ctor(String logonUniqueKey)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.InternalOnPostAuthorizeRequest(Object sender)
   at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.OnPostAuthorizeRequest(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
</Data>
  </EventData>
</Event>

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Microsoft Outlook 2013 message recall not working.

July 26, 2014, 9:35 pm
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I'm having a trouble recalling my message that was sent and had a mistakes,  I always get message recall failure, unable to recall. but I'm receiving message recall from our client like for example client wants to recall the "title", and if I try to recall message that was sent to my client I always get a message message recall failure... whats wrong with my outlook 2013...
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Pop up in Word

July 27, 2014, 6:57 am
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I get a "Windows Security" pop up in Word 2010 requesting my credentials.

Whatever password I type in the pop up will not go away.


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Outlook 2013 Won't Sync Consistently with Exchange 365 Server

July 27, 2014, 8:09 am
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Hello,

I have a Win 7 Pro laptop running Office 365 Pro Plus, and Outlook 2013 is part of that package.  For some reason, Outlook isn't syncing to the Exchange 365 server.  Even though it says "Connected" at the bottom, and that "All Folders Are Up to Date", I'm still not getting a full sync.  Example: I can delete a message from my inbox on my Win 7 computer, yet the message doesn't delete from the Outlook Web App, or my iPhone or iPad.  Or, I can delete a message from my iPad or iPhone, and it will delete on Outlook Web App but not on my laptop running Outlook.  In other words, my Win 7 PC running Outlook is the odd man out.  My iOS devices and the Outlook Web App always seem to be in sync.

I did notice that at the bottom of the message list in my inbox in Outlook, there's a link telling me "there are more messages on the server".  I click that link, and it takes a few seconds for my inbox messages to update.  Once they do, I see messages I've already deleted before.  This tends to improve the sync function as well, but only temporarily.

I did try to repair my profile by going to File --> Account Settings and then choosing Repair.  That didn't really seem to change anything.

I also tried running a full Office 365 repair in Add/Remove Programs, but that didn't fix it either.

I have downloaded and installed all of the latest updates from Microsoft Update.  Not really sure where else to look.

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Search folders in shared mailboxes

July 6, 2014, 11:56 pm
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Sorry to ask here, but no-one knows on the exchange online 365 forum.

How to make a search folder for a shared mailbox? Don't mind if I make in outlook client or exchange online.

I don't mind if its visible in OWA (although that would be nice) as long as its visible in outlook.

I was wondering about making the mailbox the default mailbox for a user, opening the account as exchange account in outlook and seeing if I could make a search folder that way. Would that work?

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"Import contacts" not available?

July 23, 2014, 8:58 am
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Hi,

we got a new Exchange 2013-setup running and customers are asking were to find the import contacts function in OWA. We did nothing related to this on the servers, no change in config, nothing. There's an old thread on the forums that tells this function is available for Office365 only, the online help of OWA 2013 doesn't mention this in any way.

See http://social.technet.microsoft.com/Forums/exchange/en-US/de2424a4-6c34-4bab-88aa-5a36010941c0/how-to-make-import-contacts-available

Could anybody please help me?

Kind regards,
 Norbert

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With "Download Headers" option checked, opening plain text emails results in cropped body text

June 26, 2014, 2:37 am
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When I open raw plain text emails (i.e. not formatted as HTML) I only see thefirst 255 characters of the email body; all of the remainder is chopped off, and never appears no matter how many times I re-open the email.

I have narrowed this down to my somewhat unusual download preferences in Outlook. They are configured as follows:
  Send/Receive -> Download Preferences -> Download Headers (checked).

I know the email text is there in full, because when I point my web browser at OWA, I can see the full body.
If at first I choose Mark to Download and then Process Marked Headers, I can then open the plain text email and see the body in full.

When I open HTML emails I have no problems, regardless of whether the email download was forced or not.

This issue existed on my old Office 2010 installation for XP too. It persists now I have upgraded to Office 2013 on Win 7.

Is this a known issue? It seems like Outlook just forgets to download the full text for plain text emails when opening them. It's repeatable every time, so it doesn't seem like a race condition.

We use a 3rd party provider (Cobweb) for our email service and I believe they are using Exchange 2013.

We use ESET Smart Security Suite and I have tried disabling the scanner for that but see no change in the outcome. I would appreciate if anyone without ESET could try to reproduce these steps for themselves and confirm.

Note: I already asked this question at the Office Community site and it was suggested I post here.

Thanks,
Marcel


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Outlook 2013 new mail indicator lingers

July 24, 2014, 9:24 am
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The issue is the new mail indicator (Inbox- 1) will go away when items are marked as read or deleted but will return after a couple of second to the original folder. If you close outlook and reopen the indicator will be gone for good.

The environment is Exchange 2010 SP3, Outlook 2013 client, with cached mode enabled to speed up the process.

TIA

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Outlook 2013 Deliver Messages to primary inbox

July 13, 2014, 3:58 pm
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Hello,

I recently upgraded my customers server from SBS 2003 with Exchange 2003 to Server 2012 Standard with Exchange 2013. The office manager has full access to one of the users mailboxes and has in the past had added the mailbox and the changed where the mail was delivered. (ie. to her inbox). This way she didnt have to look in 2 different places. Well in Outlook 2013 there is no way to change where the mail is delivered to? This is a huge inconvenience to the office manager as she has missed several emails now because she has to look in 2 different places. Is there a way to fix this?

Thanks,

John

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Need to Click Update Folder for All Messages to Appear

July 28, 2014, 7:09 am
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Hello-

We are running a single Exchange 2013 SP1 server and clients are running Outlook 2013 SP1.  What we are finding is that since we enabled MAPI over HTTP random messages are not appearing in some user mailboxes, but they are showing on their ActiveSync devices.  Closing and opening Outlook does not trigger the messages to appear in Outlook, but clicking the Update Folder button on the Send/Receive tab does.  Clicking the Update Folder button seems to be the only way for these messages to appear as clicking Send/Receive All does nothing either. 

This problem was introduced immediately after updating Exchange to SP1.  Are there any known issues that would cause this type of behavior where messages are missing in Outlook until the Update Folder button is clicked?  Outlook shows as connected the entire time and other messages will come in and be sent just fine. 

Thanks.

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Outlook Disconnects Frequently onTerminal Server

July 18, 2014, 7:37 am
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Good Day!

We have been having an issue for the last 3 months where Outlook Disconnects from Exchange often and is affecting users' work.  I have not been able to resolve this issue.  You will see in the image below, there are 2 back to back in the times and one is the disconnect and one is the reconnect.

A little background of our setup

- Clustered Hyper-V Servers located at a Datacenter with plenty of RAM and Network Connectivity

- Roughly 10 Users connect to Terminal Server 2008 R2 which is a Virtual Machine on the cluster

- Exchange is a Virtual Machine on the cluster

- Exchange CAS is another Virtual Machine on the cluster

- Outlook 2013 STD Volume License is on the TS

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Folder not found error on sharing contacts

July 16, 2014, 4:55 pm
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We are in an Exchange environment, same domain, same site.

I tried to share a Contacts folder from a user on Outlook 2010 to a user on Outlook 2013 using the instructions at http://office.microsoft.com/en-us/outlook-help/share-a-contacts-folder-with-others-HA010355056.aspx.

Everything seemed to go OK. Recipient got the sharing email, but when she clicked on“Open this contacts folder” she got the error message "The folder you selected is not available".

We tested sharing using 2 people using Outlook 2013 and it worked perfectly. Suggestions?

Mike

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Outlook 2013 new contacts self delete

July 28, 2014, 8:20 am
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When I manually type in a new contact and SAVE & CLOSE the contact appears briefly in the contact list then simply "disappears". Searches come up empty.
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Outlook Calendar functionality

July 28, 2014, 12:22 pm
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I'm trying to find out if there is current functionality for the following in Outlook:

•Embedding form / questionnaire when setting up a meeting (i.e. to order food or supplies for the meeting, etc.).  Auto populate email group(s) for sending form upon completion?
•Designating the equipment available in the conference room (i.e. smart board, liteshow, etc.)?
•Alert notification if the number of attendees exceeds the conference room capacity (in the event attendees forwards the invite to others, etc.)?
•Can email groups be restricted so only certain individuals can see and use them?
•Is there a way to report usage of conference rooms and number of attendees?

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Shared mailboxes not showing up auto?

July 28, 2014, 1:08 pm
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Hi all,

I'm having some issues sharing mailboxes to users so it will auto map in users Outlook software. All users have full permission however it will only show up auto for some users while I need to manually add it to others using these steps in Outlook.

(1). Go to File> Account Settings;
(2). Double click the email address;
(3). In the pop-up window, click More Settings;
(4). Choose advanced and click Add;
(5). In the pop-up window, input the email address of the shared mailbox and clickOK;

Any idea why it works for some and require manual work on others?

Thank you for your time.
Best regards,
Saman

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Exchange 2007 - Setup POP3 access

July 10, 2014, 5:42 am
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We are currently running Exchange 2007 server. Users request for access via Outlook from home computers. Can someone point me in the direction to accomplish this? I've enabled POP and IMAP on the server, but not sure where to setup Incoming and Outgoing mail server settings.



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exchange 2013 pop3 setup

July 28, 2014, 3:44 pm
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can anyone point to link for beginners to setup pop3 exchange  2013?
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ssl certificate

July 23, 2014, 7:11 am
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hi

if use outlook any where im received this message

the name of the security certificate is invalid or does not match

the name of the site. i can connected but get message , how to fix his ?

this error suddely happen before  3 weeks working fine

internaly working fine ,please advice me

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autodiscover outlook error An encrypted connection to your mail server is not available

July 22, 2014, 5:52 am
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Hi,

we have 1 CAS and 1 mailbox , starting last week we received " " An encrypted connection to your mail server is not available" then it will ask to try with unencrypted but it fails again .

[PS] C:\Windows\system32>Test-OutlookWebServices -Debug
VERBOSE: [10:20:38.011 GMT] Test-OutlookWebServices : Instantiating handler with index 0 for cmdlet extension agent
"Admin Audit Log Agent".

Confirm
Continue with this operation?
[Y] Yes  [A] Yes to All  [H] Halt Command  [?] Help (default is "Y"): A
VERBOSE: [10:20:40.230 GMT] Test-OutlookWebServices : Source server: MBX1.domain.com
VERBOSE: [10:20:40.230 GMT] Test-OutlookWebServices : Source site:
domain.com/Configuration/Sites/Default-First-Site-Name
VERBOSE: [10:20:40.448 GMT] Test-OutlookWebServices : Client access monitoring user:
domain.com/Users/extest_00fc2c6c738a4
VERBOSE: [10:20:40.448 GMT] Test-OutlookWebServices : Client access monitoring user primary SMTP address:
extest_00fc2c6c738a4@domain.com
VERBOSE: [10:20:40.448 GMT] Test-OutlookWebServices : Client access monitoring organization:
VERBOSE: [10:20:40.448 GMT] Test-OutlookWebServices : Found Service Connection Point 'CAS1\CAS1' by site
'Default-First-Site-Name' with URL 'https://mail.domain.com/Autodiscover/Autodiscover.xml'.
VERBOSE: [10:20:40.448 GMT] Test-OutlookWebServices : Found Autodiscover URL
'https://mail.domain.com/Autodiscover/Autodiscover.xml' by email address 'extest_00fc2c6c738a4@domain.com'.

Confirm
Are you sure you want to perform this action?
Testing Outlook Web Services.
[Y] Yes  [A] Yes to All  [N] No  [L] No to All  [?] Help (default is "Y"): A
VERBOSE: [10:20:53.902 GMT] Test-OutlookWebServices : Autodiscover connecting to
'https://mail.domain.com/Autodiscover/Autodiscover.xml'.
VERBOSE: [10:20:53.902 GMT] Test-OutlookWebServices : Test account: extest_00fc2c6c738a4@domain.com Password: ******
VERBOSE: [10:20:53.980 GMT] Test-OutlookWebServices : Autodiscover request:
User-Agent: MBX1/Test-OutlookWebServices/extest_00fc2c6c738a4@domain.com
Content-Type: text/xml; charset=utf-8
Authorization: Negotiate
TlRMTVNTUAADAAAAGAAYAKoAAABGAUYBwgAAAAAAAABYAAAAQABAAFgAAAASABIAmAAAABAAEAAIAgAAFYKI4gYC8CMAAAAPeTC2ILCpGlSfAOwW0HToS2U
AeAB0AGUAcwB0AF8AMAAwAGYAYwAyAGMANgBjADcAMwA4AGEANABAAHAAbQBhAGgALgBtAGUAZAAuAHMAYQBQAE0AQQBIAC0ATQBCAFgAMQAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAiHFkumg/LSS51JNFPCAz6AQEAAAAAAACfXvxzzaTPAZPxg+5xBUF1AAAAAAIACABQAE0AQQBIAAEAEgBQAE0AQQBIAC0AQwBBA
FMAMQAEABYAcABtAGEAaAAuAG0AZQBkAC4AcwBhAAMAKgBQAE0AQQBIAC0AQwBBAFMAMQAuAHAAbQBhAGgALgBtAGUAZAAuAHMAYQAFABYAcABtAGEAaAAu
AG0AZQBkAC4AcwBhAAcACACfXvxzzaTPAQYABAACAAAACAAwADAAAAAAAAAAAAAAAABAAACg0yl3XH3ZL5V45Fp3vIJ7hU/cn7aiKTtFa6lcggwQJgoAEAB
47BOr8el1+MwcwSyjEmNkCQAqAEgAVABUAFAALwBtAGEAaQBsAC4AcABtAGEAaAAuAG0AZQBkAC4AcwBhAAAAAAAAAAAAAAAAAOF7f+9gI27pxQRVAxSo2C
M=
Host: mail.domain.com
Content-Length: 471
Expect: 100-continue
VERBOSE: [10:20:53.980 GMT] Test-OutlookWebServices : Autodiscover request:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/requestschema/2006">
  <Request>
    <EMailAddress>extest_00fc2c6c738a4@domain.com</EMailAddress>

<AcceptableResponseSchema>http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a</AcceptableRe
sponseSchema>
  </Request>
</Autodiscover>
VERBOSE: [10:20:53.980 GMT] Test-OutlookWebServices : Autodiscover response:
request-id: 01291cf2-a38b-48cf-9204-5c60e1cb98df
Server: Microsoft-IIS/8.0
WWW-Authenticate: Negotiate,NTLM,Basic realm="mail.domain.com"
X-Powered-By: ASP.NET
X-FEServer: CAS1
Date: Mon, 21 Jul 2014 10:20:53 GMT
Content-Length: 0
VERBOSE: [10:20:53.980 GMT] Test-OutlookWebServices : Autodiscover response:
System.Net.WebException: The remote server returned an error: (401) Unauthorized.
   at System.Net.HttpWebRequest.GetResponse()
   at Microsoft.Exchange.Management.SystemConfigurationTasks.ServiceValidatorBase.InternalInvoke()
   at Microsoft.Exchange.Management.SystemConfigurationTasks.ServiceValidatorBase.Invoke()

Source                              ServiceEndpoint                     Scenario                      Result  Latency
                                                                                                                 (MS)
------                              ---------------                     --------                      ------  -------
MBX1.domain.com               mail.domain.com                    Autodiscover: Outlook Provider Failure      58
MBX1.domain.com                                                   Exchange Web Services          Skipped      0
MBX1.domain.com                                                   Availability Service           Skipped      0
MBX1.domain.com                                                   Offline Address Book           Skipped      0
VERBOSE: [10:20:53.980 GMT] Test-OutlookWebServices : Admin Audit Log: Entered Handler:OnComplete.


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OWA cached contacts in New email

July 1, 2014, 3:23 am
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we have had some contacts in our internal directory which have been removed. however when composing new emails in outlook, i can still see them as suggestions, which is okay since they are cached.

however, when i am in owa, i can still see them. when i start to type the name of the person i can see their "contacts" email address come up, which have been deleted previously. once i click on search contacts and directory, i see the correct email address come up.

question is where are the contacts cached in owa? and how can i get rid of them? if they are on the server, maybe i can remove them for all users, which i doubt would be the case.

using exchange 2013
offline mode in owa is disabled.

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