Let me preface this by saying I have very little experience with Exchange/SBS, but I've been tasked with fixing this.
My company is running Exchange 2007 and SBS 2008. We have about 4 to 5 employees working remotely at another company, and they are all experiencing problems with their emails, using both Outlook and OWA.
The problem as described by one of our remote people:
"Sometimes one of us can get on if none of us are on. This changes from time to time. Sometimes we can all use our email all day, some days it shuts us out in the afternoon. Today, no one can use email at all. Be aware that some of us have Outlook Client, and some don't. I have mine set up, but it often doesn't work. Friday, I could receive email, but could not send it."
No one in the our office where we are running our services from have experienced problems with email nor has anyone had problems via OWA from elsewhere.
Any guidance where I should start? I began to look through log files as I have the IP address of the remote location, but I really don't know what I'm looking for. Help?