Hi,
We've got a single client (out of approx 1500) who doesn't appear to be saving to the safe senders list. The client is running Outlook 2013 and we have a On-Premise Exchange 2013 Environment. We also don't have the Spam Filter installed in the Exchange environment as we have an external McAfee gateway taking care of that.
The issue we're having is that we have emails sent to us from a 3rd party mail generator (approved and added as a valid IP for our SPF records) under the guise of our domain as the domain suffix on the emails. That is, even though the emails are being sent from @emailhouse.com, the actual email header says FROM: ourHRdept@ourGovDept.gov.au
Everyone else in the organisation seems to get the email without the prompt. (Which I would accept because the domain "@ourGovDept.gov.au" is not only an accepted domain, it's the primary mail domain of the organisation). However, when
this user clicks "Add this domain @ourGovDept.gov.au to the safe sender's list" it never saves, and then next time the user opens another email like this, they are prompted again.
First question, is this expected behaviour? I would have thought not, but I'm sure as to the mechanism that is used with the Spam Filter isn't being used by the server.
Second question, as we've not really started troubleshooting yet (the user has acknowledged that this is a minor issue not affecting their day to day work in any great capacity), where is this setting kept? Is it located in the mail profile? Is it kept like
a contacts .N2K file? Is it synced to their mailbox? What's the best way to "reset" this function for the user?
Thanks in advance
Paul