I have Outlook 2016 and I have 2 separate work accounts activated (personal account and shared/group access account) that are used daily. They are for the same company, on the same server, on the same domain, etc.) but the secondary account does not work normally. My personal account works fine, but a majority of my mail is handled through the secondary account and the issues we have are a daily struggle on how MS would design something to be so seemingly ignorant. As of now, I have my personal OST file and not cached mode - though there is no functional difference if cached mode is on.
Here are my biggest complaints/issues (all are related to the secondary account):
1. If sending an email from the secondary account, those emails display in my personal sent folder
2. When deleting email from the shared account, those display in my personal delete folder
3. When I hit reply all on an email sent to multiple people, my shared account shows up in the To: field. Never ever ever ever do I want Outlook to decide to include me on every reply all I do. If I want to CC myself, I only want to add myself the one or two times a month I decide to do that.
4. Syncing tends to happen without any issues on my personal account, but the shared is spotty. Sometimes works, sometimes not, but it's consistently inconsistent.
Regarding item #1, there is a regedit adjustment that we have made to get the sent items to go to the right folder (https://support.microsoft.com/en-us/kb/2843677). Yes, I guess this is a 'fix' but it seems odd that we have to edit the registry to force Outlook to do something that I think it should by default.
Regarding item #2, my IT person was reading somewhere that due to overwhelming feedback from users, they requested emails to be displayed in the Sent folder for both accounts. Maybe it is just me, but If I'm replying from a shared account, I cannot fathom why I would ever want to have to search multiple locations for where emails were sent from instead of, you know, putting it in the one sent folder for the account that I actually did use to reply from.
What are we missing here? I want Outlook to treat these as 100% separate accounts in every way/shape/form with zero crossover unless I personally need to copy an email from one account to the other. If outlook allows two exchange accounts to be added, then they need to figure out how to do so intelligently.
I have tried to have dual OST files as well, but that didn't solve all issues either.
My IT just said that the only way for Outlook to essentially work properly would require me creating separate profiles and logging into my email separately throughout the day. Here in the year 2016, surely MS can figure out how to run two accounts as totally separate without us having to pretend that we're in a time when email was barely created..
Help, because I'm about to lose it......