Hello There,
I have an issues where the Offline Address Book (OAB) will not download if I have a USB VOIP headset amplifier plugged in.
The amplifier we use is (Plantronics DA60):
I go to "Send Receieve" tab, "Send/Receive Groups", "Download Address Book...", Uncheck the "Download changes since last Send/Receive" box, and then click "OK".
The send receive box comes up and it hangs on "Copying offline address book template file".
If I unplug the amplifier the OAB will download with no problems. I thought it may be related to this Microsoft knowledgebase article: 2619347
Which recommends upgrading the devices driver; the issue is that it doesn't use a third party driver, it uses built in windows drivers.
Here is the response I got from Plantronics regarding the driver:
The drivers your Plantronics USB headset requires should load automatically when you plug the headset into your computer - no software is necessary. The drivers, which are native to the Windows operating system, are as follows:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\drivers\USBAUDIO.sys
C:\WINDOWS\system32\SysFxUl.dll
C:\WINDOWS\system32\WMALFXGFXDSP.dll
If you are missing one or more of these files, check your Windows installation CD or visit your computer manufacturer's web site, and then save them to the proper folder.
At this point in time I am at a loss for what to try next; any help or suggestions would be appreciated.
Thanks,
Shane