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Can't attach files on mail reply

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Hi, 

we are currently working with Microsoft Office 2013 and Windows 7 enterprise. 

our structure is Microsoft Exchange 

One of our colleague has an issue to attach files while answering to an email

to only way for her to attach the file is isolate the window then she can attach a file 

she don't have the problem when she do this from a new message, the problem appears only when she answer to an email. 

Many thanks 

Max


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