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Unable to search archive folders

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Hi guys, i recently introduced an archive policy to some of my users and myself, however we are unable to search the archive.

I've tried modifying the indexing options but to no avail. ive also tried searching from OWA and still cant find any emails stored in the archive. Strange thing is it use to work for me but not for them, suddenly its stopped working for me as well.

We're using Outlook 2013 SP1

Thanks in advance



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