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Exchange 2013 - OWA Password Expired - Requiring DOMAIN\Username

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Hello,

We have recently upgraded from Exchange 2010 to Exchange 2013 CU2. When a user's password expires and they login to OWA, the system allows them to change the password. However, Exchange 2013 OWA requires them to use the format 'DOMAIN\username' and it will not except just the username or username@domain.com.  This was not an issue in Exchange 2010. 

Is there a way to resolve this issue?

Thank you


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