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User's profile picture not being displayed in outlook for emails that are sent

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I began using a profile picture for my Exchange 2013 mailbox in Outlook. when I send emails to others in our organization they can see my profile picture in the upper right-hand corner of the email.  This is working correctly for me.

However, others want to add their picture as well but are having some difficulty.  When other users add their picture using the OWA it appears as though it should be working.  However, when they send an email their pictures are not displayed on the messages. 

If you open the global address book and then click on the user's name you can see their picture.  But it is still not showing up in messages. 

Any thoughts?


Nate


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