We rolled out about 70 Windows machines to all employees this past summer, they all have Windows 7 with Outlook 2010 on them, all are 32bit machines and are running through Exchange. There are a hand full of employees that keep losing
their auto-complete no matter what I have tried to fix it, some fixes will work for a day others it may be a week before the auto-complete names disappear again. I have tried the following:
Thanks!
-Repaired the PST file with SCANPST
-Imported the users .NK2 file from their old 2007 Outlook using outlook.exe/importnk2
-Emptied the Autocomplete Cache to start fresh
-Renamed the RoamCache so it would create a new one on next startup of Outlook
-Pulled over a known good Stream_Autocomplete .dat file from a working machine and replaced it with the same name as the one on their machine
All have not seemed to work. I have been looking at multiple sources online saying to use NK2Edit which I did install on a users machine but the fact that when they create a new contact they have to manually go back to NK2Edit and save a
fresh copy of the .NK2 file so they can have it as a backup it case they lose the auto-complete again is not going to work in this environment. There is no way these employees are 1)going to do this and 2)going to remember to do this.
One of the same users brought their machine to me yesterday again because they lost their autocomplete list so this was when I started looking into the NK2Edit program, now when I first opened it, it pulled up all the contacts that the user has
been using since the last time I emptied the Autocomplete Cache on their Outlook. So it is still seeming them at the correct Stream_Autocomplete .dat location but on Outlooks side when I go to type any of these users in the names do not pull up at all.
So why would I see them in the NK2Edit program but not when trying to pull them up in Outlook? I clicked the save button in NK2Edit to see what it would do and it asked me "Do you want to overwrite the current NK2 file?" and it pointed to the correct
location C:\Users\(username)\AppData\Local\Microsoft\Outlook\RoamCache\Stream_Autocomplete_0_XXXXXXXXXXXXXXXXXXXXXXX.dat so that is what I am confused at how can it pull up the contacts fine there but not in Outlook itself.
If anyone can shine some light on this it would be great or if anyone has any other solutions that they know work I would love to hear them.
Thanks!