When clicking the calendar icon, Oulook 2013 crashes and leaves this event:
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253ab76
Faulting module name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253ab76
Exception code: 0xc0000005
Fault offset: 0x00025b09
Faulting process id: 0x2668
Faulting application start time: 0x01cef1ede0ad9dd8
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Report Id: 25f2f8e0-5de1-11e3-aa96-b8ca3a76ef90
Faulting module is OUTLOOK.exe so I don't know what to look for. I have done the following:
- Ran outlook in safe mode
- Ran outlook without addons
- Created a new mail profile
- Repaired Office 2013, also uninstalled and reinstalled Office 2013
- Cleared temp files
I am not sure why this is crashing and I don't see any hints in the event viewer logs or in the error report that was created. It just says that Oulook crashed but has no indication. What can I look for in these logs to find a culprit?
Version=1EventType=APPCRASH
EventTime=130307499751212652
ReportType=2
Consent=1
UploadTime=130307499751836680
ReportIdentifier=47e54e86-5dee-11e3-8617-b8ca3a76ef90
IntegratorReportIdentifier=47e54e85-5dee-11e3-8617-b8ca3a76ef90
WOW64=1
Response.BucketId=3941454205
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=15.0.4551.1004
Sig[2].Name=Application Timestamp
Sig[2].Value=5253ab76
Sig[3].Name=Fault Module Name
Sig[3].Value=OUTLOOK.EXE
Sig[4].Name=Fault Module Version
Sig[4].Value=15.0.4551.1004
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5253ab76
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00025b09
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
UI[3]=Microsoft Outlook has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvSubsystems32.dll
LoadedModule[5]=C:\Program Files\Microsoft Office 15\root\office15\AppVIsvStream32.dll
LoadedModule[6]=C:\Program Files\Microsoft Office 15\root\office15\c2r32.dll
LoadedModule[7]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\ole32.dll
LoadedModule[14]=C:\Windows\syswow64\GDI32.dll
LoadedModule[15]=C:\Windows\syswow64\USER32.dll
LoadedModule[16]=C:\Windows\syswow64\LPK.dll
LoadedModule[17]=C:\Windows\syswow64\USP10.dll
LoadedModule[18]=C:\Windows\system32\USERENV.dll
LoadedModule[19]=C:\Windows\system32\profapi.dll
LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[22]=C:\Program Files\Microsoft Office 15\root\office15\MSVCR100.dll
LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[24]=C:\Program Files\Microsoft Office 15\root\office15\MSVCP100.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\syswow64\oleaut32.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\system32\uxtheme.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
LoadedModule[32]=C:\Windows\system32\dwmapi.dll
LoadedModule[33]=C:\Windows\system32\d2d1.dll
LoadedModule[34]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[35]=C:\Windows\system32\WINSTA.dll
LoadedModule[36]=C:\Windows\system32\dxgi.dll
LoadedModule[37]=C:\Windows\system32\VERSION.dll
LoadedModule[38]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[39]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[40]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[41]=C:\Program Files\Microsoft Office 15\Root\Office15\olmapi32.dll
LoadedModule[42]=C:\Windows\system32\msi.dll
LoadedModule[43]=C:\Program Files\Microsoft Office 15\root\office15\1033\OUTLLIBR.DLL
LoadedModule[44]=C:\Windows\system32\mscoree.dll
LoadedModule[45]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[46]=C:\Windows\system32\DavClnt.DLL
LoadedModule[47]=C:\Windows\system32\DAVHLPR.dll
LoadedModule[48]=C:\Program Files (x86)\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
LoadedModule[49]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[50]=C:\Program Files\Microsoft Office 15\Root\Office15\1033\mapir.dll
LoadedModule[51]=C:\Windows\system32\ntmarta.dll
LoadedModule[52]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[53]=C:\Windows\syswow64\urlmon.dll
LoadedModule[54]=C:\Windows\syswow64\iertutil.dll
LoadedModule[55]=C:\Windows\syswow64\WININET.dll
LoadedModule[56]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[57]=C:\Windows\system32\DWrite.dll
LoadedModule[58]=C:\Windows\system32\d3d10_1.dll
LoadedModule[59]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[60]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[61]=C:\Windows\system32\D3D10Warp.dll
LoadedModule[62]=C:\Windows\system32\d3d11.dll
LoadedModule[63]=C:\Windows\system32\igd10umd32.dll
LoadedModule[64]=C:\Program Files\Microsoft Office 15\root\office15\wwlib.dll
LoadedModule[65]=C:\Program Files\Microsoft Office 15\root\office15\oart.dll
LoadedModule[66]=C:\Program Files\Microsoft Office 15\Root\Office15\contab32.dll
LoadedModule[67]=C:\Program Files\Microsoft Office 15\Root\Office15\EMSMDB32.DLL
LoadedModule[68]=C:\Windows\system32\WSOCK32.dll
LoadedModule[69]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[70]=C:\Windows\syswow64\NSI.dll
LoadedModule[71]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[72]=C:\Windows\System32\netprofm.dll
LoadedModule[73]=C:\Windows\System32\nlaapi.dll
LoadedModule[74]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[75]=C:\Windows\system32\rsaenh.dll
LoadedModule[76]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[77]=C:\Windows\System32\npmproxy.dll
LoadedModule[78]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[79]=C:\Windows\system32\WINNSI.DLL
LoadedModule[80]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[81]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[82]=C:\Windows\SysWOW64\SFC.DLL
LoadedModule[83]=C:\Windows\system32\sfc_os.DLL
LoadedModule[84]=C:\Program Files\Microsoft Office 15\Root\Office15\MSPST32.DLL
LoadedModule[85]=C:\Windows\system32\mssprxy.dll
LoadedModule[86]=C:\Windows\system32\mswsock.dll
LoadedModule[87]=C:\Windows\System32\wshtcpip.dll
LoadedModule[88]=C:\Windows\System32\wship6.dll
LoadedModule[89]=C:\Windows\system32\DNSAPI.dll
LoadedModule[90]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[91]=C:\Windows\system32\rasadhlp.dll
LoadedModule[92]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[93]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[94]=C:\Windows\system32\secur32.dll
LoadedModule[95]=C:\Windows\system32\credssp.dll
LoadedModule[96]=C:\Windows\SysWOW64\Kerberos.DLL
LoadedModule[97]=C:\Windows\system32\cryptdll.dll
LoadedModule[98]=C:\Windows\system32\bcrypt.dll
LoadedModule[99]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[100]=C:\Windows\system32\mlang.dll
LoadedModule[101]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\MSPTLS.DLL
LoadedModule[102]=C:\Windows\system32\explorerframe.dll
LoadedModule[103]=C:\Windows\system32\DUser.dll
LoadedModule[104]=C:\Windows\system32\DUI70.dll
LoadedModule[105]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[106]=C:\Program Files\Microsoft Office 15\Root\Office15\ADDINS\ColleagueImport.dll
LoadedModule[107]=C:\Windows\system32\NETAPI32.dll
LoadedModule[108]=C:\Windows\system32\netutils.dll
LoadedModule[109]=C:\Windows\system32\srvcli.dll
LoadedModule[110]=C:\Windows\system32\wkscli.dll
LoadedModule[111]=C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnOL.dll
LoadedModule[112]=C:\Program Files\Microsoft Office 15\Root\Office15\SOCIALCONNECTOR.DLL
LoadedModule[113]=C:\Program Files\Microsoft Office 15\Root\Office15\mfc100u.dll
LoadedModule[114]=C:\Program Files\Microsoft Office 15\Root\Office15\ADDINS\UmOutlookAddin.dll
LoadedModule[115]=C:\Windows\system32\MAPI32.dll
LoadedModule[116]=C:\Windows\system32\OLEACC.dll
LoadedModule[117]=C:\Program Files\Microsoft Office 15\root\office15\1033\UmOutlookStrings.dll
LoadedModule[118]=C:\Program Files\Microsoft Office 15\Root\Office15\FACEBOOKPROVIDER.DLL
LoadedModule[119]=C:\Program Files\Microsoft Office 15\Root\Office15\LINKEDINPROVIDER.DLL
LoadedModule[120]=C:\Windows\System32\msxml6.dll
LoadedModule[121]=C:\Windows\system32\UIAutomationCore.DLL
LoadedModule[122]=C:\Program Files\Microsoft Office 15\Root\Office15\SHAREPOINTPROVIDER.DLL
LoadedModule[123]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[124]=C:\Windows\system32\RASAPI32.dll
LoadedModule[125]=C:\Windows\system32\rasman.dll
LoadedModule[126]=C:\Windows\system32\rtutils.dll
LoadedModule[127]=C:\Windows\system32\sensapi.dll
LoadedModule[128]=C:\Windows\system32\SXS.DLL
LoadedModule[129]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[130]=C:\Windows\system32\ncrypt.dll
LoadedModule[131]=C:\Windows\system32\GPAPI.dll
LoadedModule[132]=C:\Windows\system32\cryptnet.dll
LoadedModule[133]=C:\Program Files\Microsoft Office 15\Root\Office15\outlph.dll
LoadedModule[134]=C:\Windows\system32\tquery.dll
LoadedModule[135]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[136]=C:\Windows\system32\WINMM.dll
LoadedModule[137]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[138]=C:\Windows\system32\PROPSYS.dll
LoadedModule[139]=C:\Windows\system32\wdmaud.drv
LoadedModule[140]=C:\Windows\system32\ksuser.dll
LoadedModule[141]=C:\Windows\system32\AVRT.dll
LoadedModule[142]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[143]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[144]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[145]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[146]=C:\Windows\system32\msacm32.drv
LoadedModule[147]=C:\Windows\system32\MSACM32.dll
LoadedModule[148]=C:\Windows\system32\midimap.dll
LoadedModule[149]=C:\Windows\system32\msadp32.acm
LoadedModule[150]=C:\Windows\system32\apphelp.dll
Sec[0].Key=LCID
Sec[0].Value=1033
Sec[1].Key=skulcid
Sec[1].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Outlook
AppPath=C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE