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Plain Text content change with Exchange 2010 SP2?

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Hello,

We have a third party ticketing application that essentially takes emails (in HTML), pulls the plain text content, and creates a ticket/sends an email to a recipient. Since SP2, we have noticed that emails that originated as HTML are being received in the ticketing system AND in email notifications as having garbled HTML code.

The basic issues seems to be that Outlook emails that were created in HTML format used to (before SP2) be sent with text/plain content included with the text/html content.  And now there is no text/plain content included, so the third party email processor can only get the html content, but it gets saved as raw text.

Is that an Outlook or Exchange Server setting (send both plain text and html content versions of emails) that could have been changed by something like the upgrade?  Is there a setting like that in Outlook themselves?


Brandon Carder


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