We have a single Exchange 2007 server on Windows 2008. Our clients use Outlook 2007.
We make use of five Resource Room Mailboxes. One of them, our Training Room, provides the following error when a user attempts to book the room via Outlook, but does not receive this error when they attempt to book it via Outlook Web Access (OWA):
ERROR:
http://support.microsoft.com/kb/299590
'You marked "<resource name>" as a resource. You cannot schedule a meeting with "<resource name>" because you do not have the appropriate permissions for that account. Either enter the name as a required or optional attendee or talk to your administrator about giving you permission to schedule "<resource name>". '
I'm vexed why users can book the resource via OWA but not via Outlook. My assumption was that permssion is based on the account and is not client specific.
EXCHANGE MANAGMENT SHELL:
Here are my settings when I run 'Get-MailboxCalendarSettings "Training Room" | fl':
AutomateProcessing : AutoAccept
AllowConflicts : False
BookingWindowsInDays : 730
MaximumDurationInMinutes : 1440
AllowRecurringMeetings : True
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
DisableReminders : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : True
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {}
RequestOutOfPolicy :
AllRequestOutOfPolicy : False
BookInPolicy :
AllBookInPolicy : True
RequestInPolicy :
AllRequestInPolicy : False
AddAdditionalResponse : True
AdditionalResponse : custom text
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : False
DefualtReminderTime : 15
RemoveForwardedMettingNotifications : False
These Get-MailboxCalendarSettings are identical to those of other rooms that are working properly.
OUTLOOK WEB ACCESS:
I also logged on to the Training Room resource calendar via OWA.
Options > Resource Scheduling Options
Enabled : Automatically process meeting requests and cancellations
Enabled : Disable Reminders
Maximum number of days: 730
Enabled : Always decline if end date is beyond this limit
Enabled : Limit meeting duration
Maximum allowed minutes: 1440
Disabled : Allow scheduling only during working hours
Disabled : Allow conflicts
Enabled : Allow recurring meetings
Allow up to this number of individual conflicts: 0
Allow up to this percentage of individual conflicts: 0
Resource Scheduling Permissions
These users can schedule automatically if the resource is available:
Enabled : Everyone
These users can submit a request for manual approval if the resource is available:
Enabled : Select Users and Groups: blank
These users can schedule automatically if the resource is available and can submit a request for manual approval if the resource is unavailable:
Enabled : Select Users and Groups: blank
For requests requiring approval:
Enabled : Always forward to delegates
Enabled : Always tentatively accept these requests
Resource Privacy Options
Enabled : Always add the organizer name to the meeting subject
Enabled : Always remove the private flag on an accepted meeting
Enabled : When declining meeting requests due to a conflicting meeting:
Enabled : Include detailed information about conflicting meetings in response
Enabled : Include organizer's name in conflict information
Enabled : Always delete the following when sent to this resource:
Enabled : E-mail messages
Enabled : Attachments from meeting requests
Enabled : Comments from meeting requests
Enabled : Subject of meeting requests
OUTLOOK 2007:
Moving on to using Outlook 2007 to check calendar permissions...
Traning Room > Properties > Permissions:
Name : Permission Level
Default : Reviewer
Anonymous : None
All : Reviewer
These are the same permissions that appear in the other four resource calendars.
CLOSING:
These are the places I've looked and the settings I've checked. The Training Room resource appears to have identical settings as the other four resources in our office. Does anyone have any further suggestions as to how I can determine what is causing this error? Thank you for your time.