I will try to describe this with text, although it's a very visual problem. I added a post to my blog with it so I could include pictures. If you think you need pictures to understand the text below, please review that entry. Please note, the one appointment instance cited below, is an example, there are many others with this same problem, and it only happens with recurring appointments.
Relevant System Information:
- Windows 7 Utlimate
- Office 2010 Professional Plus (14.0.6023.1000 64-bit)
- Exchange services hosted by Microsoft.
- Android HTC Inspire 4G also configured as exchange active sync client.
Issue Description:
I have a specifications meeting that is scheduled for Tuesday mornings (every 2 weeks) at 8:30 am. In the body of the appointment, it even has this text spelled out. "When: Occurs every 2 weeks on Tuesday effective 11/23/2010 from 8:30 AM to 11:30 AM (UTC-05:00) Eastern Time (US & Canada)." as an indicator of the actual appointment time. The problem is that one day, several weeks after this appointment had been sent to me, Outlook 2010 decided that it was really at 1:30 PM. Since that time it's been showing incorrectly on my calendar at 1:30 PM. So, I recognized almost immediately that this was a 5 hour difference, which happens to also be my timezone offset (except that I'm currently in daylight savings time -- so it's really a -4 offset right now).
I ran the 2010 service pack 1 installer, based on the suggestion of my IT group, and found I already had the service pack installed. I've tried the timezone tool as well and that didn't work. Please keep reading.
Next I went to my exchange host with outlook web access. The appointment is closer to correct there, showing at 9:30am. It think here it almost seems as though it's applying the DST, but not correctly, maybe doubling it?. Meanwhile, back in outlook, if I go to the scheduling assistant and look at my time while making an appointment with other invitees it - much to my surprise - matches the time in OWA, not the time in outlook client.
Finally, if I go to my Android and look at the appointment, it is correct. 8:30 AM.
So to summarize:
- Real Appoinment: 8:30 AM
- Outlook Client Time: 1:30 PM
- OWA / Exchange Time: 9:30 AM
- Android Calendar Time: 8:30 AM
- This applies to many others, this is just a convenient example.
- This applies only to recurring appointments.
Any help would be very appreciated.
Thanks,
Jon