Dear all
I have a problem with my newly set up Exchange 2013 server in a remote location. There a just two mailboxes residing on this server in the moment just for testing. My problem is that I can use Outlook Web App to connect to server, I can send and receive mails but cannot set up Outlook. When auto configuring Outlook settings the process goes fine through establishing network connection and searching for user settings, but stops by “Log on to server” asking for user name and password. Even if I enter correct data, user name and password request returns each time again and again.
If I click retry, I receive a message stating “The connection to Microsoft Exchange is unavailable, Outlook must be online to complete…”. Very similar behavior appears with both Outlook 2007 and Outlook 2013. From the same workstation I can open OWA, either using external or internal URL and everything goes fine. Even if I try to configure Outlook manually and enter Exchange server name and user name and click “Check name”, I receive an error “Outlook cannot log on. Verify you are connected to the network and using the proper server and mailbox name…”.
I can ping the Exchange server and the name of the server is being correctly resolved.
On the server itself I checked Outlook Anywhere authentication method and it is set to “Basic”.
Same happens on workstations locally and in the remote location when connected via LAN.
Same happens when I set authentication as NTLM both on server and on client
When clicking “Check name” sporadically I receive a message “Name cannot be resolved”
No matter what I do, I receive a password prompt: “Connect to interal.domain.com” with no success in Outlook and can connect at the very same time from the same workstation using https://internal.domain.com/owa or even from outside the organization using external URL and Outlook Web App.
Please help
Thanks a lot
Eduard