Hi, I've this annoying problem on a mailbox since yesterday. The user was outside the company. Outlook prompted for password and user insert a wrong username. After that he noticed that and put on the right username and password. No more working. Outlook in offline mode and a warning on opening telling that "the mailbox was moved to another place on exchange server" choose if open an old version or work offline.
Now, that are the steps i've tried.
- entering in owa with username and password (changed today) is working
- configured account on another pc with outlook 2016 is working
on that pc if i create a new profile it continuously prompt for user and password telling that are wrong!! so tried to
- remove all credential from credential manager, didn't worked
- remove all profiles from mail outlook 2016 in control panel and create only the new, didn't worked
- repaired office 2016 installation and tried another time, didn't worked.
- renamed AD user and resetted another time password didn't worked
- create a new user and disconnect mailbox from old and attached to new doesn't works (owa works perfectly)
The thing that drive me crazy is that if i create a new mailbox and configure on that outlook it works immediately!
Checked also if account is disabled or mailbox reached quotas..nothing...all it's ok, it seems that that pc doesn't want no more that mailbox! tried also to make a new user profile in windows! same behaviour...finished ideas...if you've something new...
Thank you.