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Outlook/Exchange communication has gone whacky

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Small business customer (CPA Firm) has Exchange 2013 and mostly office 365 business on client PCs. In the last couple of days, some users started getting a message saying that their Exchange mailbox had been moved and giving the option to use old data or use a temporary mailbox. I looked that message up and the solution offered was to create a new outlook profile, However, when I try to do that, the wizard runs and then comes up with a message that the mailbox cannot be found on the exchange server. 

This is happening on 2-3 PCs out of 10 in the office. I suspect that perhaps an office 365 update may have caused it, but I can't find any articles referencing these exact circumstances. OWA seems to work fine.

I am in the process of updating my Exchange server to the latest CU, but this problem seems to be more on the outlook side than the exchange side. 

Any ideas?

Thanks!


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