Greetings and salutations all. At a customer site, I am experiencing something weird in Outlook.
They are running Outlook 2013 on Exchange 2013. Using both thick and thin clients. Thins clients are running in a Citrix VDI environment. The settings for Outlook in the VDI environment is to download only one month of emails.
When the following are tru, the hyperlink for accessing the older emails directly from the server is missing. Only the text "Connect to the server to view them" is shown:
1. Shared mailbox added as an additional account to the outlook profile
When the following is true, the hyperlink for accessing the older emails directly from the server is present:
1. No shared mailbox added or shared mailbox added via automapping...
Has anyone else experienced this? I have tested this on several users, and the moment a shared mailbox is added to the Outlook profile, the link for accessing older emails is missing (only the text "Connect to the server to view them" is shown).
Bear in mind, we can not move away from adding the shared mailboxes as additional accounts as the autmapping feature will really not work as we are using groups to give people access to the shared mailboxes.
P.S.: The same behaviour has been reproduced on Outlook 2016/Office 365...
