Hi,
I recently just received users that feedback that their mailtips in outlook 2010 had the error "Mailtips could not be retrieved". I had checked that mailtips is owa is working fine except for outlook 2010 clients. I had also verified the mailtips is enabled on the exchange 2013 server by running "Get-OrganizationConfig | fl mailtip*".
I had enabled the outlook client logging and below is the result:
2017/01/09 13:51:59.310: Attempting preferred URL
2017/01/09 13:51:59.310: Request to URL: https://mail.domain.com/EWS/Exchange.asmx
2017/01/09 13:51:59.310: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetServiceConfiguration
2017/01/09 13:51:59.310: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Header><ex12t:RequestServerVersion
Version="Exchange2010"></ex12t:RequestServerVersion></q:Header><q:Body><ex12m:GetServiceConfiguration><ex12m:ActingAs><ex12t:EmailAddress>test2@domain.com</ex12t:EmailAddress><ex12t:RoutingType>SMTP</ex12t:RoutingType></ex12m:ActingAs><ex12m:RequestedConfiguration><ex12m:ConfigurationName>MailTips</ex12m:ConfigurationName></ex12m:RequestedConfiguration></ex12m:GetServiceConfiguration></q:Body></q:Envelope>
2017/01/09 13:51:59.310: Sending request
2017/01/09 13:52:00.044: Request sent
2017/01/09 13:52:00.044: Response error code: 00000000
2017/01/09 13:52:00.044: HTTP status code: 500
2017/01/09 13:52:00.044: -------------------------------
2017/01/09 13:52:00.044: There is an error in request/response.
2017/01/09 13:52:00.044: XML response:<!DOCTYPE html>
<html>
<head>
<title>Configuration Error</title>
<meta name="viewport" content="width=device-width" />
<style>
body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt}
.marker {font-weight: bold; color: black;text-decoration: none;}
.version {color: gray;}
.error {margin-bottom: 10px;}
.expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
@media screen and (max-width: 639px) {
pre { width: 440px; overflow: auto; white-space: pre-wrap; word-wrap: break-word; }
}
@media screen and (max-width: 479px) {
pre { width: 280px; }
}
</style>
</head>
<body bgcolor="white">
<span><H1>Server Error in '/EWS' Application.<hr width=100% size=1 color=silver></H1>
<h2> <i>Configuration Error</i> </h2></span>
<font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">
<b> Description: </b>An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your
configuration file appropriately.
<br><br>
<b> Parser Error Message: </b>Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive.<br><br>
<b>Source Error:</b> <br><br>
<table width=100% bgcolor="#ffffcc">
<tr>
<td>
<code><pre>
Line 77: <!--Minimum interval to wait between GC.Collect calls-->
Line 78: <add key="CollectIntervalInMilliseconds" value="120000" />
<font color=red>Line 79: <add key="KillBitRefreshTimeInSeconds" vlaue="86400" />
</font>Line 80: </appSettings>
Line 81: <connectionStrings /></pre></code>
</td>
</tr>
</table>
<br>
<b> Source File: </b> C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config<b> Line: </b> 79
<br><br>
<hr width=100% size=1 color=silver>
<b>Version Information:</b> Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1069.1
</font>
</body>
</html>
<!--
[ConfigurationErrorsException]: Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive. (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config line 79)
at System.Configuration.BaseConfigurationRecord.EvaluateOne(String[] keys, SectionInput input, Boolean isTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult)
at System.Configuration.BaseConfigurationRecord.Evaluate(FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult, Boolean getLkg, Boolean getRuntimeObject, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.Configuration.get_AppSettings()
at System.Web.Hosting.ApplicationManager.CreateAppDomainWithHostingEnvironment(String appId, IApplicationHost appHost, HostingEnvironmentParameters hostingParameters) at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags,
PolicyLevel policyLevel, Exception appDomainCreationException)
[HttpException]: Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive. (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config line 79)
at System.Web.HttpRuntime.FirstRequestInit(HttpContext context)
at System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
-->
2017/01/09 13:52:00.044: -------------------------------
2017/01/09 13:52:00.044: XML response:<!DOCTYPE html>
<html>
<head>
<title>Configuration Error</title>
<meta name="viewport" content="width=device-width" />
<style>
body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}
p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt}
.marker {font-weight: bold; color: black;text-decoration: none;}
.version {color: gray;}
.error {margin-bottom: 10px;}
.expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }
@media screen and (max-width: 639px) {
pre { width: 440px; overflow: auto; white-space: pre-wrap; word-wrap: break-word; }
}
@media screen and (max-width: 479px) {
pre { width: 280px; }
}
</style>
</head>
<body bgcolor="white">
<span><H1>Server Error in '/EWS' Application.<hr width=100% size=1 color=silver></H1>
<h2> <i>Configuration Error</i> </h2></span>
<font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">
<b> Description: </b>An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your
configuration file appropriately.
<br><br>
<b> Parser Error Message: </b>Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive.<br><br>
<b>Source Error:</b> <br><br>
<table width=100% bgcolor="#ffffcc">
<tr>
<td>
<code><pre>
Line 77: <!--Minimum interval to wait between GC.Collect calls-->
Line 78: <add key="CollectIntervalInMilliseconds" value="120000" />
<font color=red>Line 79: <add key="KillBitRefreshTimeInSeconds" vlaue="86400" />
</font>Line 80: </appSettings>
Line 81: <connectionStrings /></pre></code>
</td>
</tr>
</table>
<br>
<b> Source File: </b> C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config<b> nbsp; Line: </b> 79
<br><br>
<hr width=100% size=1 color=silver>
<b>Version Information:</b> Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1069.1
</font>
</body>
</html>
<!--
[ConfigurationErrorsException]: Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive. (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config line 79)
at System.Configuration.BaseConfigurationRecord.EvaluateOne(String[] keys, SectionInput input, Boolean isTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult)
at System.Configuration.BaseConfigurationRecord.Evaluate(FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult, Boolean getLkg, Boolean getRuntimeObject, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.Configuration.get_AppSettings()
at System.Web.Hosting.ApplicationManager.CreateAppDomainWithHostingEnvironment(String appId, IApplicationHost appHost, HostingEnvironmentParameters hostingParameters) at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags,
PolicyLevel policyLevel, Exception appDomainCreationException)
[HttpException]: Unrecognized attribute 'vlaue'. Note that attribute names are case-sensitive. (C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\web.config line 79)
at System.Web.HttpRuntime.FirstRequestInit(HttpContext context)
at System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
-->
Could someone advise if the mailtips fail due to some configuration file error as per logs?