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USER UNABLE TO CREATE OUTLOOK PROFILE IN PC WHEN USING EXCHANGE

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I have an issue where users are unable to take their outlook from one computer to another when connected to MS Exchange.    When creating the new profile on a second computer, click on Outlook goes into the Outlook Setup, on the 3rd Window where it should request CAC credentials it either will not detect the CAC or it will show the credentials but not request a PIN and goes not further. The only fix I've found to date is to reinstall MS Office.

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