Exchange question about inbox always "Updating"

I need some help if anyone has any solutions out there.  I have called Microsoft 12 times and no one seems to be able to fix my problem.

Here is what I am dealing with:

I am using an exchange email through outlook on my Surface Pro 3 and when I run the outlook in cached mode, it will not receive emails unless I log out and log back in.  My same outlook works perfectly fine on my laptop, but something is not working on my outlook on the Surface.  In addition, the bottom of the outlook always says "updating inbox" and never full updates.

Any help would be greatly appreciated!

Thanks.