One user has a random issue - they open an email (doesn't matter if it is from inside our company, outside our company) and it seems that the email opens within an Outlook message window - it appears with scroll bars, which will scroll. User can't do anything with the email (from what has been told to me). The one I saw, contained hyperlinks that user couldn't click on. Once the user closes out of Outlook and relaunches it - the same email will look and work just fine.
Items that have been tried (that I know of)
Replaced her user profile, added RAM to computer, replaced her computer - that fixed it for a little while, then problem resurfaced, replaced her normalemail.dotm file (this seems to have resolved it for 2 days, perhaps), replaced her Office key registery - so it was replaced as a new install the next time an office program was launched - appeared to make it worse.
Obviously there is something that it triggering this, but just not sure what it can be. As far as we know this is only happening to one user. I have placed an image of what user sees when they get this message. Any assistance would be greatly appreciated.
Vivian Clemons