Hello,
I am attempting to forward emails from clients to a public group (a website). I have followed below rules:
Manage Rules & Alerts -> New Rule -> Apply rule on messages I receive -> select "from people or public group -> click under step 2 "apply this rule after the message arrives from people or public group" -> insert email from "jan@client.com" ->forward it to people or public group -> click under step 2 "forward it to people or public group" -> insert email to "public@group.com" -> skip past exceptions -> click "run this rule now on messages already in "inbox" -> Hit finish.
Following these steps, I should be able to see a log of all of my previous emails from clients. Unfortunately, while the site does make a log of past emails, it only logs the most recent emails, while emails from further back are not logged. I already reached out to support for the website, but they have the same problems. They said to reach out to Outlook support since the rules are being made on their end, and possibly trying variations to the rule. I haven't tried any variations yet because I don't know where to start. Please help! Thank you.