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User is not receiving new mail items in Inbox

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I received a case where 1 user is unable to receive mail in her Inbox.  New messages are received in the top-level folder in her mailbox.

I configured her mailbox for my pc and the same problem resulted.  I also checked OWA and the same problem exists there as well.  I checked to see if she had any rules and there aren't any that would cause this.

Does anyone have any insight on why this is occurring?

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