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Email loss Outlook 2013

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Hello all,

I got a problem ; at the beginning it was just an updating problem on a shared mailbox. User had to update it manually because the mails weren't displayed automatically in the mailbox.

I resolved this problem by removing/adding the permission on the mailbox and delete/create a new Outlook profile.

Problem : User told me that mails are missing (since I did this). He gave me example of mails he still get in his Sent item, and indeed I'm able to see them in the TrackLog of Exchange but not anymore in the mailbox, which is very strange.

Does somebody has an idea ?


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