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Messages from Sent Items missing in Outlook 2007

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Hello,

We are using Exchange 2003 with Outlook 2007 clients.  On one of my mailboxes, messages the mailbox owner sent on 9/13/12 are all missing from the Sent Items folder.  However, sent messages prior to & after 9/13/12 are there in Sent Items as normal.

Here are all the items verified or actions taken so far:

  • Confirmed AutoArchive is disabled
  • Confirmed Save messages to Sent Items folder is enabled
  • Deleted two rules that were active but did not have any relation to this issue
  • Confirmed Filters were off for the Sent Items folder but Cleared All anyway
  • Started Outlook with 'outlook.exe /cleanviews' but no change
  • There are no active PST's on the Outlook profile
  • Confirmed the messages in question are not in Deleted Items or in Recover Deleted Items
  • Searched the entire mailbox but did not found messages in question
  • Same behavior when I opened the mailbox on a different computer
  • Checked OWA but still see the same items

I appreciate any helpful suggestions.

Thank you...


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