Hello,
We are using Exchange 2003 with Outlook 2007 clients. On one of my mailboxes, messages the mailbox owner sent on 9/13/12 are all missing from the Sent Items folder. However, sent messages prior to & after 9/13/12 are there in Sent Items as normal.
Here are all the items verified or actions taken so far:
- Confirmed AutoArchive is disabled
- Confirmed Save messages to Sent Items folder is enabled
- Deleted two rules that were active but did not have any relation to this issue
- Confirmed Filters were off for the Sent Items folder but Cleared All anyway
- Started Outlook with 'outlook.exe /cleanviews' but no change
- There are no active PST's on the Outlook profile
- Confirmed the messages in question are not in Deleted Items or in Recover Deleted Items
- Searched the entire mailbox but did not found messages in question
- Same behavior when I opened the mailbox on a different computer
- Checked OWA but still see the same items
I appreciate any helpful suggestions.
Thank you...