Hi All,
I've done so much research on this issue and am at my bitter end.
What the issue is:
I have a user that is currently working on her old PC with her outlook client using cache mode. The issue she is getting is she can't find resources within our exchange environment. Other users can email her and vice versa.
I started my troubleshooting by using another PC, logging in as her and creating a new exchange profile. The first issue get when creating the new profile is an outlook error: "The Action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
The exchange server comes up with the guid@domainname as it should but it doesn't matter what I put in the "Mailbox" field then press the "Check Name" button, I always get the same error. I can also setup an account and fix all the settings correctly and still doesn't work. What does fix this issue is modifying the registry: HKCU\Software\Microsoft\Exchange\Exchange Provoder\DS Server = "my_domain_controller"
But once I've done this and it can find the user, it then comes up with the error: "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)"
If I turn caching off, I get "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"
All other email accounts I have tried on the same PC work fine for both creating the outlook profile as well as loggingin.
This leads me to think the problem lay on the user account. I have run the New-MailboxRepairRequest PS command for the problem user but there are no reported errors on any of the corruptionTypes.
We're using Exchange 2013, single server. I've tried troubleshooting on both Outlook 2010 and Outlook 2013 and have these same issues on both Outlook versions.
I have also tried various "fixes" such as "Outlook.exe /resetnavpane" - Nothing seems to be wrong with the user and yet I am not able to recreate a new outlook profile for her.
What do I try now?
I've done so much research on this issue and am at my bitter end.
What the issue is:
I have a user that is currently working on her old PC with her outlook client using cache mode. The issue she is getting is she can't find resources within our exchange environment. Other users can email her and vice versa.
I started my troubleshooting by using another PC, logging in as her and creating a new exchange profile. The first issue get when creating the new profile is an outlook error: "The Action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
The exchange server comes up with the guid@domainname as it should but it doesn't matter what I put in the "Mailbox" field then press the "Check Name" button, I always get the same error. I can also setup an account and fix all the settings correctly and still doesn't work. What does fix this issue is modifying the registry: HKCU\Software\Microsoft\Exchange\Exchange Provoder\DS Server = "my_domain_controller"
But once I've done this and it can find the user, it then comes up with the error: "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)"
If I turn caching off, I get "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"
All other email accounts I have tried on the same PC work fine for both creating the outlook profile as well as loggingin.
This leads me to think the problem lay on the user account. I have run the New-MailboxRepairRequest PS command for the problem user but there are no reported errors on any of the corruptionTypes.
We're using Exchange 2013, single server. I've tried troubleshooting on both Outlook 2010 and Outlook 2013 and have these same issues on both Outlook versions.
I have also tried various "fixes" such as "Outlook.exe /resetnavpane" - Nothing seems to be wrong with the user and yet I am not able to recreate a new outlook profile for her.
What do I try now?
