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Attachments converted from .wav to .bin

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Exchange 2010 / Outlook 2010.  We recently installed a new voicemail system and have enabled voicemail-to-email.  When my users receive an email containing the voicemail from an EXTERNAL caller, the attachment is converted from a .wav file to a .bin file.  When the voicemail is left by an internal caller the email attachment comes through as a .wav file, as intended.   Has anyone encountered a similiar issue or know what I can do?  Thanks.

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