I am having problems with one of the sites that I manage. I cannot get our iPads and iPhones to sync with our Exchange 2010 server. This is a migration from 2003 SBS.
OWA sort of works, users are able to access it but if you try to delete a message or move a message, I receive the following error;
A server configuration problem is preventing access to your account. If the problem continues, contact your helpdesk.
The entire error report is listed below:
A server configuration problem is preventing access to your account. If the problem continues, contact your helpdesk.
When I look at the server event log, this shows up;
Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = "503".
Activesync looks like it's running properly but I can't sync the iPads or iPhones to it. The error that I get on the iPad is;
Cannot Get Mail.
The connection to the server failed
I have just regenerated the certificate through RapidSSL today.
New-ExchangeCertificate -FriendlyName 'SERVER2 Mail Certificate 2012-1001' -GenerateRequest -PrivateKeyExportable $true -KeySize '2048' -SubjectName 'C=CA,S="Prov",L="City",O="Our Company Name",OU="IT",CN=mail.ourdomain.ca' -DomainName 'server2.intdomain.local','mail.ourdomain.ca','ourdomain.ca','autodiscover.intdomain.local','autodiscover.ourdomain.ca','anywhere.ourdomain.ca','intdomain.local','server2' -Server 'SERVER2'
I assigned IIS and SMTP services to the certificate but after I did that, both IMAP and POP show up in the list too. I tried to remove them but they keep showing up
When I run the Exchange Connectivity Analyzer shows the following errors;
Validating the certificate name.
Host name autodiscover.ourdomain.ca doesn't match any name found on the server certificate CN=mail. ourdomain.ca, OU=Domain Control Validated - RapidSSL(R), OU=See www.rapidssl.com/resources/cps (c)12, OU=GT80191907, SERIALNUMBER=Al/Ha8Woui36IBL4iNk4HfZzoSPLpGRX.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Attempting to locate SRV record _autodiscover._tcp.ourdomain.ca in DNS.
The Autodiscover SRV record wasn't found in DNS.
I have sent an email to our DNS provider to ask them to put in an SRV record with the following;
Service: _autodiscover
Protocol: _tcp
Port: 443
Weight: 0
Priority: 0
TTL: 3600
Target: mail.ourdomain.ca
It was also suggested that we reapply Exhcnage 2010 SP2 but when I try to run that, it fails with the following error;
Summary: 8 item(s). 4 succeeded, 1 failed.
Elapsed time: 01:32:29
Language Files
Completed
Elapsed Time: 00:05:17
Restoring services
Completed
Elapsed Time: 00:00:01
Languages
Completed
Elapsed Time: 00:00:30
Hub Transport Role
Completed
Elapsed Time: 01:00:15
Client Access Role
Failed
Error:
The following error was generated when "$error.Clear();
$InternalOwaUrl="https://" + $RoleFqdnOrName + "/owa";
new-OwaVirtualDirectory -DomainController $RoleDomainController -InternalUrl $InternalOwaUrl;
" was run: "The virtual directory 'owa' already exists under 'SERVER2.intdomain.local/Default Web Site'.
Parameter name: VirtualDirectoryName".
The virtual directory 'owa' already exists under 'SERVER2.intdomain.local/Default Web Site'.
Parameter name: VirtualDirectoryName
Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.2.247.1&e=ms.exch.err.Ex88D115&l=0&cl=cp
Elapsed Time: 00:26:24
Mailbox Role
Cancelled
Management Tools
Cancelled
Finalizing Setup
Cancelled
I thought about blowing those directories away and then rerunning the SP2 but with all this happening, I figured I better wait until I get more advice on the issue.