Hi,
One of our customers has the following issue in outlook 2010 (in combination with Exchange):
When searching or checking names from the GAL using international characters or the same representative "normal" characters they don't have the same results.
For example the name Odian (Ødian) - Norwegian characterØ representing an o (like in olive).
When searching the GAL (or checking names) from outlook using the normal character "Odian" the result is for example 10 users, but not the one they are looking for. If they use the special character "Ødian", the result is 1 user, the one they were looking for, but not the other 10 users found earlier.
My first reaction was that this is normal behavior because the name for that 1 user in the GAL (AD) has the special character in it, and the 10 others have the normal character in it.
But apparently it's not normal behavior, because in another environment (completely different customer) I did the same test and there the result is always the same, using o orØ. I also did the test with other characters like e or é, a or à.
So it looks like some configuration can allow/disallow this. The problem is I don't know what is causing this:
-is it an outlook configuration?
- is it an exchange configuration?
- is it a Windows client configuration?
- Unicode?
- is it something else?
Any help would be very thankfull.
Wkr, Steve