We recently upgraded our desktops to Windows 7 - Office 2010.
We have a problem where emails sent by secretaries from lawyers' drafts folders are getting stuck in the lawyers' Outboxes - full details below.
Server: Windows Server 2008 R2 Standard, Exchange 2010 SP2 Version 14.02.0318.001
Client: Windows 7, Outlook 2010 (MS Office Standard 2010), Version 14.0.6023.1000 (32-bit)
Outlook in cached mode
Secretary has access to lawyer's mailbox by administrator granting permissions to mailbox on Exchange server
1. Secretary composes email and saves to own drafts folder
2. Secretary drags and drops draft email to lawyer's drafts folder
3. Draft is updated as required by secretary and/or lawyer from lawyer's drafts folder
4. Secretary sends draft from lawyer's drafts folder – either as secretary or on behalf of lawyer – makes no difference to outcome
5. Draft does not get sent; it does not go to sent items of lawyer or secretary; instead, it can be found in lawyer's Outbox on the secretary's PC
6. The email is not present on the lawyer's PC's Outbox
7. The email is present on Outlook Web App's Outbox folder when logging in as the lawyer – suggesting it's on the server
Workaround:
The secretary has to drag the email to their own drafts folder before sending.
If the email is already in the lawyer's Outbox after an attempted send, the secretary has to drag it to their own drafts folder and send from there. Only the secretary will be able to see the email in the lawyers's Outbox on the secretary's own PC.
We have attempted fresh Outlook profiles, but this has not solved it.
Has anyone else come across this problem? Appreciate any suggestions.
Many thanks.