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Outlook 2010 outbox - strange issue

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My colleague is using Windows 7 x64 with office pro plus 2010. outlook is configured in cached mode and connecting to exchange 2010. he can send emails fine but has encountered an unusual issue. it seems that if he clicks on the outbox folder then he composes a new mail, fills in all basic details, and presses send - the message will never leave the outbox. yet if any other folder is selected then the message sends as normal. i have never come across an issue like this and tested the same on a few other machines but cannot replicate the issue. any ideas?

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