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Outlook/Exchange 2010 indexing issue

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Hello people!
I am a tech support in a company who use Outlook 2010.
One of the user encounters issue when searching mails in his mailbox.
We cannot find maybe 50% of the mails by any kind of key word : object, sender, etc...
I tried a lot of things to rebuild the index, uninstall/reinstall the Windows Search, etc...
The fact is that the user have the same problem in Outlook Web Access so I supposed it came from Exchange ...
So from Exchange how can I repair this index ?
Thanks you !!
Sebastien

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