We have a very strange problem with an outlook profile after changing a users surname in active directory and exchange 2013, the user is on outlook 2010 and a roaming profile.
What happens is outlook will find the users details with the correct new name and all looks good, but then once you close and reopen outlook the profile name changes to her old surname. The email and everything stays updated and when she sends an email it appears updated it's just annoying for the user that it shows her old name for her above her inbox.
We have tried totally remove her profile/pst and re-adding, recreating her folder for roaming profile, checking over all her exchange/AD settings, setting up outlook manually and it still has the same issues and we're out of ideas.
Is anyone able to help us please?