Hello there - we use Office 365 and also have a citrix farm where we are currently publishing Outlook 2013 to be used company wide via a VDI. Bullet points will probably get my question over in the best way;
- We have around 3500 employees who will be predominantly using Outlook in this way.
- We have noticed that the performance of Outlook when not in cached mode is bordering on unusable. Simply scrolling down your list of emails will cause the application to halt, whilst it pulls the relevant data from Exchange on-line.
- Due to the nature of Citrix and OST's, we cannot use Cached mode.
- We have raised tickets via our O365 Portal and have simply been told that we cannot be offered any support via MS and we in fact, need to speak to Citrix. Citrix however, is working fine, this is an issue with the way Outlook communicates with MS's on-line environment.
Has anyone set up a similar environment before? Does anyone have any info on best practices? Is there any kind of throttling that Microsoft use which can be adjusted? Does this setup simply not work?!
Any feedback would be greatly recommended. As I say, 3500 users are depending on a solution and if that means we have to spend more money, we will certainly look in to that.
Many Thanks,
Tom