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Outlook 2013 says "You cannot add to the server junk email list- you are over the size allowed."

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I keep getting the above  message over and over. Then it asks "do you want to manage the junk mail lists".  Of course I have tried that many times with no success.  One particular email continues to show up with a reminder- when I try to "snooze" the warning, it tells me that the message cannot be found.

In addition, sometimes if I try to view a subfolder other than the inbox, when I return to the inbox, I find a "shadow" group of emails that are about 4 months old. If I click on any of the messages, the program tells me the message cannot be found on the servers.  

When I close the program and re-start it, the legitimate inbox re-appears.

It's incredibly annoying, but I am hoping that I can get rid of it without deleting and re installing outlook 2013.  I have not tried to re-install the profile- was hoping there would be an easier way.


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