Hello all,
This is something that is occurring for one of my clients, and it has now occurred three times in the last 6 months. I can always set the count back to correct by unchecking use cached exchange mode, and doing a sync with the server. Again, I know how to fix this. What I am looking for is an underlying reason to keep this from happening again.
What causes this? The environment is this: Office 365 Enterprise (I know this may be in the wrong forum, but according to microsoft the technologies, including screens you see, are the same between Hosted Exchange 2013 and Enterprise O365), Windows 7, Outlook 2013. They do have good internet, so if the answer is leaving cached exchange mode off, I could implement that, but don't really want to. I do not think this user gets his emails anywhere other then the computer he works on, but am not fully sure, and am not sure how not using cached exchange mode will work in this case.
I appreciate all suggestions, but again, am really looking to find out what causes this to occur. I have done some reading on other forums, and in this forum, but it seems all there is to find is how to fix the issue after it has occurred, not keep it from occurring. Thank you all in advance.