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Blank email either in outlook (2007 / 2013) or OWA

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Hello everybody,

I have a problem with some clients and Exchange server 2013.

I'll try to explain it in the best way possible and I apologize for my english too.

I have installed Exchange Server 2013 , some clients are using Outlook 2013 , some OUtlook 2007 (with all service packs isntalled) and some OWA (via  IE, Firefox or Chrome, the problem is on all of them). 

The same email is received by someone as usual, and by someone with blank body : in both cases , the attachments are displayed , but the text of the email isn't.

On Exchange server there's no antivirus, no antispam  installed, some clients working have avg installed, some clients that aren't working have avg installed too. AVG Plugin for Outlook is disabled.

The problem is on OWA too. I've thought it could be an issue due to the ssl certificate (Outlook 2007  needs a valid certificate to work properly) so I've changed it. Since the change I don't receive blank email on a client, but still don't read older emails that had blank body .

I don't know where  else I have to look  , but I need absoluterly to retrieve that emails that I cannot read.

How can I solve that?

Thank you

Luciana


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