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Emails bounce back to a mailbox recently recreated

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Hello all

I have an Outlook problem, but desperately need an Exchange solution. After recently upgrading to SP1 (Ex2K13), a very small number of people could not login to OWA (they would login, then get a blank page with the "auth.owa" url. Having searched all over the internet and trying everything I could find unsuccessfully, I ended up backing up, deleting and recreting these users. They have the same details and email address of course.

Internally, any emails sent to these people bounce back, because, of course, Outlook remembers the old user Id for the same address. I can solve this problem by clearing Outlook cache or editing nk2 file, which works fine, but I simply cannot do this for 140 people located all over the planet.

Is there any thing I can do server side and push it to people? This issue is driving people nuts and subsequently making my life miserable.

Any advice would be greatly appreciated

Best wishes

Nima



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