I have Windows 2012 servers. One of which has Exchange server 2013. Most of my email clients have Outlook 2007, and some have Outlook 2013. On one of the Outlook 2007 clients, the previous user's name appears above Inbox in left panel. On a spare computer
with Outlook 2007, I logged in as the affected user and setup Outlook for her. Her name appeared above the inbox until I closed and restarted Outlook. Then, the same former user's name appeared. On the user's computer, I gave this affected user local admin
rights, but the Disable Offline files option was grayed out. The affected user's account name is all that's listed under Email accounts tab. Under Data there is an OST file with the former user's name. Someone told me that my predecessor renamed the former
user's AD account for the new (affected) user--rather than creating a new AD account for the user. I've read that Exchange gets information from each user's AD account. Is the next step to delete the affected user's AD account and create a new one for her?
If so, do I leave her Exchange account, her computer's Windows profile, and Outlook profile/setup alone while I'm doing this? It may seem a minor issue, but it's frustrating to this manager. Recipients do receive her emails with her name as the sender
though.
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