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Delete Button Disabled in Outlook 2010 with Exchange 2013

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I recently switched from a 3rd party mail software to Microsoft Exchange.  I have had some users ask me why the Delete button is disabled.  I didn't enable any special policy to cause this, and the Delete key on the keyboard will delete messages.  The disabled Delete button I am referring to is in the Home ribbon and the right-click menu for selected e-mail(s).  Is this standard behavior for Exchange, and can it be changed?

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