I have 2 sales managers in a company that receive sales leads via email from our website. The email is formatted in HTML with a table containing the name and email address of the customer and the url of the product they're interested in from our website. The managers then forward this email to the next available sales associate to contact the potential customer.
The first sales manager uses Outlook and receives the sales lead email with active hyperlinks intact for the email address of the customer and url of the product. When you inspect the email, there is no href code in the source, so outlook is recognizing the types 'email address' and 'url' to make the text active. He then forwards the email to sales with active hyperlinks in the source. (they prefer this)
The second sales manager uses OWA. when he receives the email, the email address and url are plain text (which is how its coded) so when he forwards the email to sales there are no hyperlinks.
Is it possible to set OWA (for exchange 2013) to auto format (recognize then format) email addresses and url's from an email when forwarding it that didn't have the href code in the source to begin with? ...like Outlook does?