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Body of the email contains question (??) marks

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Hi

Our organization acquired  one APAC region company. So they modified email routing. They are using Google Mail and they are accessing through Web browser and some of them using Outlook also. So whenever they send any email then recipients are getting the email with question marks (??) in between in each line. We are not sure whether is it UTF-8 encoding or not. we followed below link but still issue persists.

http://wmpoweruser.com/still-using-gmail-you-might-want-to-check-your-encoding-settings/

We dont know what to do further to solve the issue. If you give some solution will be really great.

The sample emails below:
I just did a test to 2 colleagues
· If I send to domain email then no ??
· If I send to their domain  email the ??s are through the email


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