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OWA randomly prompting for credentials when user opens attachments

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Hello,

I have two Exchange 2013 server set up in High Availability configuration, and suddenly two days ago a single user started complaining that (sometimes and randomly) when he goes to open an attachment in OWA a new window opens and he is prompted for his login creds.  It doesn't seem to matter which database is active at either site and of course every time I test it using his account, the problem doesn't happen.  Anyone got any ideas as to what is going on here?  I can't find any information about this issue relating to Exchange 2013 on the Internet.  Webready Document Viewing is enabled on both servers.

Any help is greatly appreciated!


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