My brother is trying to share his contacts with his associate, and she is trying to share them back. He managed to right-click on his contacts folder and send out the invitation. She successfully accepted the invitation, and she also accepted his request for her to share her contacts with him. When the email arrived, we clicked on OPEN, but we received an error stating that the shared folder could not be opened.
We tried with another employee, and we could share my brother's contacts with him, and he could share his contacts with my brother. Likewise, he was able to share his contacts with the associate, and the associate could share her contacts back with the employee.
I am not sure what to do now.
We made sure that the associate either manually entered the address for my brother, or she clicked on TO and found the address in the global address list. She did NOT begin to type and then accept the suggested address (we are aware that this will cause sharing to fail).
What else can we try? Are there any procedures to determine what the current problem is?
Thank you.