We have a public contact folder in Outlook 2010 where the “names” of the contacts may need to be changed. For example, the Company name and location remain the same, but the contact "person" (firstname, last name and e-mail address) changes. (See Below) If you open the contact after the name has been changed and select“e-mail this contact” it shows the old contact person’s name, but the new e-mail address. The only way I’ve been able to correct is to delete the entire contact and re-create. Does anyone know if this can be corrected differently?
Old Contact: John Doe (j.doe@anywhere.com)
New Contact: Judy Tree (j.tree@somewhere.com)
What shows up after the update when you open the contact and select “email”:
John Doe (j.tree@somewhere.com)
FYI, I’ve ran the Scanpst.exe, but it didn’t correct the problem.
RH