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Outlook IMAP client hangs when Downloading Folders

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Hi

I have 2 users who are using Outlook 2010 with several IMAP accounts from a hosted provider. Now 2 users who share same email box are having major performance issues with Outlook client as it hangs indefinitely when trying to "download folders".

I need the users to retain the shared folders as they operate what is in effect a "helpdesk" so old messages being stored and accessible is essential. How can i stop the hanging issues?

thanks



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